IT Service Desk Manager

A fantastic permanent opportunity has arisen for an IT Service Desk Manager to join a leading Mental Health Charity.

The role is 100% remote working.

Candidates wishing to apply must have a good understanding of the principles of ITIL and have previous experience managing an IT Service Desk.

The IT Service Desk Manager will be responsible for managing and monitoring the performance of a team of 5 x Service Desk Analysts who support approximately 1200 staff. In addition to this, The Service Desk Manager will be required to implement SLAs for the performance of the Service Desk.

It is important that the IT Service Desk Manager has a good understanding of the following; Office 365, Active Directory and Azure Active Directory and MDM Solutions (Mobile Device Management).

Each Service Desk Analyst handles approximately 20 tickets per day and the Service Desk team are responsible for taking ownership of all incidents, requests and problem raised by end-users or proactively, providing support through phone, email, and live-chat to charity colleagues as they use our organisations technology. Technology that the team predominantly assists with includes Windows laptops, desktops, Android mobile phones, and Office 365 software.

Annual Salary: £30,000 - £33,000 per annum plus Benefits

Interviews will be conducted on Wednesday 11th January