Service Advisor

Posted on Feb 13, 2019 by Mark Jacobson Toyota

Durham, NC 27703
Professional/Technical Services
Immediate Start
Annual Salary
Full-Time
Here at Mark Jacobson Toyota, we take pride in creating happy customers - it's our number one priority! Over the years, Mark has satisfied over 35,000 customers from our location in Durham, and proudly serve nearby Chapel Hill, Raleigh, Cary and Apex, plus cities and towns from all over central North Carolina and beyond. We believe that happy employees make happy customers, so we truly invest in our team and provide the culture and environment for you to succeed! If you are looking for an exciting opportunity to shift your career into drive, we look forward to hearing from you!

As a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

What We Offer:

* Paid Holidays

* Paid Time Off

* 401(k)

* Comprehensive Medical / Dental / Vision Insurance Plans

* Life Insurance Plans

* Team Events, and a Great Company Culture!

Responsibilities

*
Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.

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Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

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Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

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Ensures that the daily inventory of technicians' time is consistently sold to service customers.

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Distribute work between technicians efficiently

Qualifications

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Organized and friendly personality

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Demonstrated ability to manage others

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Time management skills

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Fantastic communication skills with your customers

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Professional, well-groomed personal appearance.

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Clean driving record

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Willing to submit to a pre-employment background check & drug screen

Reference: 636230217

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