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Technical Support Engineer - HYBRID/REMOTE

Proactive Appointments

Posted on Jan 4, 2023 by Proactive Appointments

Buckinghamshire, United Kingdom
Immediate Start
£43k - £47k Annual

Technical Support Engineer - HYBRID/REMOTE

As a customer-facing IT/Technical professional, you will play an integral role in the pre-sales and technical evaluation stage of the product deployment process, in addition to providing post-sales troubleshooting advice to corporate/enterprise end users.

You will be responsible for providing technical solutions to customers throughout the EMEA region, working alongside our Enterprise Sales team to specify, present and evangelise the appropriate products.

Working closely with the EMEA & Global Product Management and Global Engineering teams, the role will be responsible for the clear articulation of the technical aspects of the client's products, together with the development of solutions and content to communicate our value proposition throughout the sales cycle.

You will become a trusted adviser and the voice of our prospects and partners, informing internal stakeholders of products and services that can further enhance our portfolio.

Knowledge & Experience:


  • Educated to Bachelor's Degree level, with strong IT background (computer science, electrical or software engineering degree required) with proven track record of technical exposure
  • You have at least 5 years collaboration/workspace/pre-sales customer care architecture experience with sales experience or related field experience with customer interaction
  • Experience of IT Applications in an enterprise environment including routing and switching technologies
  • Understanding of enterprise technologies including network infrastructure, virtualisation, web applications, Windows, Mac, Linux & ChromeOS
  • Detail orientated with a desire to engage with partners and end users on a daily basis
  • Strong written, oral and presentation skills with the ability to discuss highly technical concepts to a variety of audiences, including executive level technical decision-makers
  • Ability to work effectively in a team environment, strong presentation skills
  • Experience in solution selling, project scoping and product demonstrations

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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Reference: 1844956627


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