Technical Support Advisor

As Technical Support Advisor you will be part of a friendly, supporting Global Customer Service Centre delivering 1 st and 2 nd line technical support on products, service and billing enquiries

As Technical Support Advisor you will report to the Customer Support & NOC Manager

Your day-to-day responsibilities will include

• Managing responses to customer inquiries, replying promptly and efficiently
• Providing 2nd line technical support and customer service for all technical service issues, across a multitude of technical solutions
• Monitoring of GCSC networks, investigate alarms, issue outage reports, act on high usage alerts and resolve any and all service issues
• Carrying out IP traffic analysis, investigate routing and switching faults across both local and remote infrastructure, including Wireless standards (802.11x etc).
• Carrying out RF analysis and interpret satellite link statistics to help resolve satellite related problems and to provide ad hoc network reports as requested by both internal and external customers.

  Experience required

  • Educated to BSc or equivalent in IT/ Telecommunications/ related area
  • Previous Commercial Customer Service and/ or Network Operation experience
  • VSAT operational, service or technical experience
  • In-depth technical knowledge of
    • Inmarsat Satellite Maritime customer equipment
    • Seatel and T&T VSAT equipment
    • Inmarsat Land mobile systems including BGAN's Iridium and Thuraya& GX
    • Hands on experience of IP networking (CCNA / JNCIA etc)
    • Must be eligible for SC Security clearance

      Rewards/ Benefits include

      • Competitive base salary
      • Annual bonus based on company and individual performance
      • Pension matched up to 7.5%
      • On completion of probation, you will be eligible to with work from home Wednesdays and Fridays, or have "Time in Lieu" (work up to 1 hour per day before or after work to gain extra day off per month)
      • 25 days holiday, plus bank holidays
      • Onsite Gym
      • Free parking

        Company

        A highly established and successful communications service provider, with deep customer understanding and engineering skills who deliver integrated, affordable, and assured solutions to customers' worldwide. A growing and ambitious company in an exciting sector, which can offer excellent potential for career progression.

        Technical Support Engineer Technical Support VSAT 1 st Line 2 nd Line Network Engineer Satellite Links Satellite Communications Inmarsat Land mobile Seatel

        Bluestream Recruitment is an Equal Opportunities Employer and operates as an Employment Agency for permanent recruitment and an as an Employment Business for temporary / contract recruitment.