Infrastructure Service Engineer - York - 45,000
Posted on Jan 4, 2023 by SmartSourcing Ltd
York, Yorkshire, United Kingdom
IT
Immediate Start
£45k - £45k Annual
Full-Time
Our client is looking for an enthusiastic, articulate Infrastructure Service Engineer from a highly technical background who is looking to work for an exciting, rapidly growing organisation who genuinely care about their people and their vets.
Responsibilities
Technically own escalations and be the subject matter export for BAU tickets escalated from 1st/2nd line teams.
Manage 3rd party vendors to drive fault resolution and change on software/hardware issues.
Manage multiple managed service providers to drive fault resolution and change on hardware/software/cloud solutions.
Document all fixes into a Knowledge Base to share between colleagues.
Act as the subject matter expert for our public cloud infrastructure including supporting the migration from on-prem/datacentre into our public cloud infrastructure ensuring all best practice is adhered to as dictated by the Enterprise Architect
Using RMM platforms, provide analysis into reporting and also proactive preventative care to our infrastructure and reactive response to alerts.
React to security alerts highlighted to VP from infosec toolsets, respond to output from penetration tests to Remedy vulnerabilities
Ensure ITSM tooling platforms are actively maintained with ticket updates, problem records, change notifications and asset management
Designing and performing tests for the functionality, performance, and manageability of IT services to support service transition activities
Skills
From a highly technical background, with experience of ensuring the lights are on 24x7 with only limited and controlled downtime.
'strong Public cloud - specifically Azure and Office 365 services
'solid VMware and Hyper-V knowledge from basic build to advanced multi-host clustering
Proven knowledge of physical server hardware components and configuration with strong fault diagnostic capabilities
Working experience of managing WAN, SDWAN, MPLS, FTTp/c, FortiGate Firewall/Manager/Analyzer, Draytek Router, Ubiquiti stack, Wireless Networks
Detailed understanding of TCP/IP, IP routing protocols (BGP and OSPF)
Detailed and working knowledge of Microsoft Server operating systems, Active Directory and components, including INTUNE, group policy and WSUS
'strong demonstrable experience of managing/leading IT service teams providing a 24x7 service.
In-depth incident management knowledge, understanding of ITSM toolsets (Freshservice being desirable)
ITIL V3 or V4 Foundation or a clear commitment to complete within 6 months.
Ability to capture, analyze data and produce meaningful reports.
Have strong customer service skills.
Experience within geographically diverse enterprise pressurized environment.
Willingness to travel when required.
Responsibilities
Technically own escalations and be the subject matter export for BAU tickets escalated from 1st/2nd line teams.
Manage 3rd party vendors to drive fault resolution and change on software/hardware issues.
Manage multiple managed service providers to drive fault resolution and change on hardware/software/cloud solutions.
Document all fixes into a Knowledge Base to share between colleagues.
Act as the subject matter expert for our public cloud infrastructure including supporting the migration from on-prem/datacentre into our public cloud infrastructure ensuring all best practice is adhered to as dictated by the Enterprise Architect
Using RMM platforms, provide analysis into reporting and also proactive preventative care to our infrastructure and reactive response to alerts.
React to security alerts highlighted to VP from infosec toolsets, respond to output from penetration tests to Remedy vulnerabilities
Ensure ITSM tooling platforms are actively maintained with ticket updates, problem records, change notifications and asset management
Designing and performing tests for the functionality, performance, and manageability of IT services to support service transition activities
Skills
From a highly technical background, with experience of ensuring the lights are on 24x7 with only limited and controlled downtime.
'strong Public cloud - specifically Azure and Office 365 services
'solid VMware and Hyper-V knowledge from basic build to advanced multi-host clustering
Proven knowledge of physical server hardware components and configuration with strong fault diagnostic capabilities
Working experience of managing WAN, SDWAN, MPLS, FTTp/c, FortiGate Firewall/Manager/Analyzer, Draytek Router, Ubiquiti stack, Wireless Networks
Detailed understanding of TCP/IP, IP routing protocols (BGP and OSPF)
Detailed and working knowledge of Microsoft Server operating systems, Active Directory and components, including INTUNE, group policy and WSUS
'strong demonstrable experience of managing/leading IT service teams providing a 24x7 service.
In-depth incident management knowledge, understanding of ITSM toolsets (Freshservice being desirable)
ITIL V3 or V4 Foundation or a clear commitment to complete within 6 months.
Ability to capture, analyze data and produce meaningful reports.
Have strong customer service skills.
Experience within geographically diverse enterprise pressurized environment.
Willingness to travel when required.
Reference: 1844619038
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