This Job Vacancy has Expired!

First Line Analyst

Hays Talent Solutions

Posted on Jan 4, 2023 by Hays Talent Solutions

Nottingham, Nottinghamshire, United Kingdom
IT
Immediate Start
£11.8 - £11.8 Hourly
Contract/Project

First Line Analyst

SC Cleared or willing to go through SC Clearance

£11.80 per hour PAYE

3 month rolling contract

7am - 7pm Mon-Fri shift rota

Nottingham

Your new company

Our client supports companies on their journey to digital transformation. They deliver digital technology to some of the world's greatest organisations. They deliver full life cycle maintenance services and on-site technical expertise covering a wide array of technology from workplace to network infrastructure and everything in between. They put productivity, operational efficiency, customer excellence and quality at the heart of everything they do. Their technology enabled mobilised teams provide high quality, scalable expertise and support across a wide range of customers the UK. They are a company where people matter. They are diverse, flexible and open.

The client site is a Security Cleared environment, so the successful candidate must be able to go through security clearance.

Your new role

Day to day duties and expectations

Call taking; Queue management; Good time keeping
To deliver outstanding service by understanding users IT and business needs
To provide centralised advice and support to customer in line with contractual arrangements.
Flexible working approach due to working hours.
Be able to deal with upset users from all levels of the business
Provide single point of contact for users
Develop and maintain rapport with end users
Able to differentiate between numerous customer applications.
Be able to draw on experience to coach both end users and colleagues.

What you'll need to succeed

Good communication skills; Has excellent communication skills and is able to demonstrate customer understanding, empathy, detailed listening and is able to speak with a user in a calm and polite manner; Proven customer service skills; Positive, enthusiastic and supportive; Ability to work under pressure; Effective keyboard skills; Ability to take ownership of incidents and resolutions; Be able to talk and type; Good troubleshooting/problem solving skills Excellent knowledge of windows troubleshooting skills and be able to adapt to varying versions and services; Experience of working in a 1st line/2nd line environment with varying degrees of intensity and difficulty

Your advantages

Well-established remote & onsite working environments Diverse and Inclusive team High ethos and purpose-driven organisation Opportunity to contract for a reputable and growing organisation

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Reference: 1844107124

CareerAddict

Alert me to jobs like this:

Digital marketing manager in London, Full-time

Amplify your job search:

CV/résumé help

Increase interview chances with our downloads and specialist services.

CV Help

Expert career advice

Increase interview chances with our downloads and specialist services.

Visit Blog

Job compatibility

Increase interview chances with our downloads and specialist services.

Start Test

Similar Jobs

First Line Analyst (L3)

Derby, Derbyshire, United Kingdom

Experienced First Line Analyst job - Service Desk

Nottingham, Nottinghamshire, United Kingdom

Experienced First Line Analyst job - Service Desk

Nottingham, Nottinghamshire, United Kingdom