Asset & Configuration Manager

Job Overview

As the Asset & Configuration Manager you will support the Service Management Centre (SMC) lead and manage the life cycle of the processes that ensure the content and quality of data recorded in the Service Asset and Configuration Management databases meet the required standards.
You will be responsible for ensuring the client's processes are fit for purpose and drive continuous improvement activity to deliver increased value from the CMDB. Working collaboratively with other SMC Leads, you will also help to improve process performance and capability through provision of high-quality configuration data.

This is a crucial role within the client's IT organisation as you will be responsible for ensuring that all other Service Management processes and technical functions have access to the right data at the right time. You will need to have a focus on developing the client's Service Management using the ServiceNow platform. This role is critical in enabling the IT department to manage and change the client's systems, network, assets and software based on sound, accurate configuration data all of which reduce risk and impact to the business.

About You

You will be joining a supportive and close-knit team; the role is fast paced and can be challenging but this is an opportunity to improve and make a difference. You will be a team player and have an appetite for learning and development.
You must be able to build and maintain effective relationships across all levels of the business and be able to influence outcomes while being pragmatic and open to looking at alternatives.

You will need to understand how the ServiceNow platform underpins the Service Asset & Configuration Management process and how, in turn, this enables all other processes to operate effectively. This is the key to unlocking the value of ServiceNow.

Key requirements

Demonstrable knowledge of the operation and management of a CMDB.
Demonstrable knowledge of using ServiceNow.
Deep understanding of IT Service Management processes (ITIL) and how Configuration Management underpins these.
Extensive experience of working in a Configuration Management lead role.
Experience of implementing integrations within ServiceNow platform.
ITIL Foundation Certificate as a minimum.

Package
This role will be full time Monday to Friday with a hybrid approach to working between our Durrington office and home.

Company and performance-related bonus
Generous pension with up to 11% company contribution
Life assurance payment equal to four times your annual salary
Health benefits through a Cash Plan

Does this opportunity excite you but you're not 100% sure if you meet all the requirements for the role? Or are you concerned that normal' office hours aren't possible given your personal circumstances? Whilst we can't accommodate every flexible working request, we'll try to find a practical solution. So why not engage with us and find out more about this role?