Account Management Consultant

Hybrid Working (2/3)
SaaS - project management

We have an opportunity for an energetic and enthusiastic Account Management Consultant to join a well established and hugely successful software house.
The role will suit someone with a technical background who can demonstrate excellent Business Analysis skills and great Customer Relationship management experience.

The principal functions of the role include:

• Customer Relationship management, making sure that the company's relationship with our customers is of the highest level
• Learning and understanding the full range of software modules and services, which are extensive
• Providing advice and guidance to local government and utilities companies regarding their functional implementation of our software and services
• Identifying where training, business process reviews or specialist consultancy services will assist a customer
• Delivering demonstrations of the benefits of additional modules, services and new products
• Acting as an escalation route for all customer issues

You're skills and experience

• Proven track record in managing project stakeholders
• A knowledge of the full software development life cycle
• Business analysis skills and consultative approach - this is not a sales role
• Great attention to details

In return, you'll be joining a dedicated team of professionals offering an environment where you can learn and grow with the company. It's a permanent role with long term prospects and very rewarding benefits package and incentives.