This Job Vacancy has Expired!

First Line Service Desk Analyst


Posted on Jan 4, 2023 by Lorien

Derby, Derbyshire, United Kingdom
Immediate Start
£104 - £115 Daily

We are looking for Service Desk Analysts to join the successful IT support team within the NatWest Group providing 1st line technical support to a user base of over 65,000 colleagues.

You will be part of a diverse team who are at the forefront of the Banks digital strategy, supporting colleagues via web-chat and telephone.
You'll be working from home 4 days a week and provided with the equipment you need, plus for one day a week you will head to our new office with free parking to join the rest of the team to collaborate.

What you will be doing:

- Provide a single point of contact to internal colleagues reporting IT related issues
- Diagnose and resolve technical issues using your problem-solving skills and questioning techniques
- Obtain both technical information and business impact to minimise downtime to colleagues

The Skills you will need:

- A passion for customer service
- Ability to flex your communication, both written and verbal
- Previous service desk experience and understanding of working to KPI's is an advantage
- Knowledge of Windows 10, Microsoft applications, Active Directory & Exchange
* skills need but not essential as training is provided

What we will offer in return:

  • Day rate ranges up to salary £115
  • Opportunity to move to a Permanent role after 6 months with salary from £22,550 per annum + benefits
  • 6 weeks paid training

If you're interested and you would like to know more then please apply now. IND_PC1

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Reference: 1844056689


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