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Operations and Commercials Manager

Jumar Solutions Ltd

Posted on Jan 4, 2023 by Jumar Solutions Ltd

Birmingham, United Kingdom
Immediate Start
£50k - £65k Annual
Jumar is helping a financial services company hire an experienced Commercial Operation Manager. The role comes with a generous benefits package, including a salary of up to £65k p/a depending on experience.

As a Financial Services Operations Manager Manager, you will lead a small team of analysts and planners to support front and Back Office operational teams across the company's Birmingham and regional offices. You will be working closely with operational leaders across our client, and will partner directly with stakeholders in distribution, IT, customer experience digital, resourcing and other Head Office departments.

In your first few weeks in this flexible role, you can expect to:
  • Oversee demand forecasting across multiple teams (including front and Back Office), understanding historic trends and budgeted growth impacts
  • Maintain short-medium term forecasts that reflect variances to planning assumptions
  • Liaise with internal stakeholders to align key demand drivers to ensure Customer Operations have a fully informed view of upcoming workloads
  • Approve all material resourcing decisions in Customer Operations teams to ensure they are aligned with demand forecasts.

To succeed in this role, you should be a people-focussed leader with proven experience leading technical/professional teams in contact centre and Back Office teams. You will also need:
  • Experience with business cases, making recommendations and delivering results
  • Excellent working knowledge of Microsoft Excel, PowerBI, Word and PowerPoint
  • Demonstrable problem-solving thinking and the ability to use a range of techniques
  • Commercial and customer service skills.

You will be rewarded with a salary of £50-£65,000 and a great benefits package, including private medical cover, life assurance (four times your base pay), flexible benefits (including travel loan/car parking scheme, cycle to work programme plus others), discounts (across major brands in retail, health, wellbeing and leisure) and an employee assistance programme.

To apply for this Full time Forcasting and Planning Manager job in Birmingham, please contact Jumar today. Please refer any friends or colleagues for this role.

Since 1999, Jumar has been the trusted digital transformation partner for organisations across the globe. Whether delivering outsourced projects or increasing your capability, Jumar adds significant value through its family of businesses. Jumar Technology enables your business to thrive via Legacy modernisation, digital transformation and the application of emerging technologies. Jumar Recruitment works with your business to deliver high-quality, inclusive IT teams and collaborative professionals through contract, permanent, and innovative, flexible resourcing models

Reference: 1844041537


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