Service Manager - SC Cleared

Location: London, Milton Keynes, or East Kilbride 2 days per week

IR35: Inside IR35

Duration: 6 months

Position: Service Partner - SC Cleared

Clearance : Security Check.

Minimum Requirement:

• Business Relationship Management skills
• Strong understanding of how ITSM works
• Communication & Operations skills

The Service Partner is responsible, for the product and business functions they are aligned to, for:

• Acting as a single point of contact, providing an escalation route for ITSM issues impact the functions and products as required.
• Managing service expectations with customers and escalating to the Senior Service Partner when appropriate.
• Managing stakeholders, building effective relationships, including with third parties as appropriate, translating technical language or issues to non-technical colleagues.
• Tracking operational needs, end-user satisfaction, productivity measurements, reviewing insights with appropriate stakeholders, identifying improvements and proposed solutions through to implementation, sharing wider themes and trends with the Senior Service Partner.
• Identifying and highlighting incoming demand requirements to key stakeholders.

If you feel you have the skills and experience needed for this role; please do apply now.