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Service Manager - SC Cleared

Parker Shaw

Posted on Jan 4, 2023 by Parker Shaw

London, United Kingdom
IT
Immediate Start
Annual Salary
Contract/Project

Location: London, Milton Keynes, or East Kilbride 2 days per week

IR35: Inside IR35

Duration: 6 months

Position: Service Partner - SC Cleared

Clearance : Security Check.

Minimum Requirement:

  • Business Relationship Management skills
  • Strong understanding of how ITSM works
  • Communication & Operations skills

The Service Partner is responsible, for the product and business functions they are aligned to, for:

  • Acting as a single point of contact, providing an escalation route for ITSM issues impact the functions and products as required.
  • Managing service expectations with customers and escalating to the Senior Service Partner when appropriate.
  • Managing stakeholders, building effective relationships, including with third parties as appropriate, translating technical language or issues to non-technical colleagues.
  • Tracking operational needs, end-user satisfaction, productivity measurements, reviewing insights with appropriate stakeholders, identifying improvements and proposed solutions through to implementation, sharing wider themes and trends with the Senior Service Partner.
  • Identifying and highlighting incoming demand requirements to key stakeholders.

If you feel you have the skills and experience needed for this role; please do apply now.

Reference: 1844040466

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