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Software Asset and Configuration Manager

Capgemini

Posted on Jan 3, 2023 by Capgemini

England, United Kingdom
IT
Immediate Start
Annual Salary
Full-Time

Oversees the entire Service Asset and Configuration Management (SACM) life cycle of all Assets and Configuration Items (CIs) within a Configuration Management Database (CMDB); follows the prescribed life cycle process and procedures to ensure the registration, maintenance and control of the CMDB and ensures the integrity and accuracy of the data within

Your role

  • Ensure that CMDB Content is up to date, working directly with Data Owners
  • Assist with audits of CMDB data whenever necessary. Perform internal audits for the managed area
  • Ensure the data integrity and accuracy of information within the CMDB for the managed area
  • Review accuracy and completeness of asset data
  • Raise data quality issues with Data Owners and Service Providers
  • Conduct regular data quality audits for managed area
  • Report and escalate exceptions in the Change Process for the managed area to the Change Managers
  • Provider the data for the CMDB audits and verifies the results for the managed area and coordinates the resolution with data mangers
  • Assist in access management regarding managed area of CMDB.
  • Audit CMDB data as defined in IT Asset Management Service Description Document
  • Ensure the integrity and accuracy of information within the CMDB for all the account assets,
  • Define and deploy standards throughout the delivery environment to ensure repeatable, measurable, consistent processes for Asset Management
  • Cross-check the information in the CMDB against defined standards and escalate where standards are not being met to data owners,
  • Identify the Data Manager and Data Owner for new CI's,
  • Identify new data managers and trains them on the tool, processes, and standards
  • Provide training upon request to CMDB users

Your profile

  • Ability of managing virtual teams to deliver updates to the CMDB
  • Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills.
  • Computer systems knowledge, integration and architecture concepts
  • Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts.
  • Good Management and communication skills, hosting and facilitating of internal and external SACM/CMDB meetings
  • Problem solving skills
  • Understanding of cross systems interrelations in context of the global business process
  • Understanding of Service Management Framework

Reference: 1843852129

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