Software Asset and Configuration Manager

Oversees the entire Service Asset and Configuration Management (SACM) life cycle of all Assets and Configuration Items (CIs) within a Configuration Management Database (CMDB); follows the prescribed life cycle process and procedures to ensure the registration, maintenance and control of the CMDB and ensures the integrity and accuracy of the data within

Your role

• Ensure that CMDB Content is up to date, working directly with Data Owners
• Assist with audits of CMDB data whenever necessary. Perform internal audits for the managed area
• Ensure the data integrity and accuracy of information within the CMDB for the managed area
• Review accuracy and completeness of asset data
• Raise data quality issues with Data Owners and Service Providers
• Conduct regular data quality audits for managed area
• Report and escalate exceptions in the Change Process for the managed area to the Change Managers
• Provider the data for the CMDB audits and verifies the results for the managed area and coordinates the resolution with data mangers
• Assist in access management regarding managed area of CMDB.
• Audit CMDB data as defined in IT Asset Management Service Description Document
• Ensure the integrity and accuracy of information within the CMDB for all the account assets,
• Define and deploy standards throughout the delivery environment to ensure repeatable, measurable, consistent processes for Asset Management
• Cross-check the information in the CMDB against defined standards and escalate where standards are not being met to data owners,
• Identify the Data Manager and Data Owner for new CI's,
• Identify new data managers and trains them on the tool, processes, and standards
• Provide training upon request to CMDB users

Your profile

• Ability of managing virtual teams to deliver updates to the CMDB
• Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills.
• Computer systems knowledge, integration and architecture concepts
• Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts.
• Good Management and communication skills, hosting and facilitating of internal and external SACM/CMDB meetings
• Problem solving skills
• Understanding of cross systems interrelations in context of the global business process
• Understanding of Service Management Framework