Availability & Capacity Manager

The job on offer

The scope of the Availability Management Function Lead role in Service Management is to ensure management of the Capgemini account function are achieved

* Subject Matter Experts for Capacity and availability
* Owner of the Capacity Management, Availability & Demand Processes and oversees the delivery of these processes.
* Establish and maintain comprehensive capacity management planning process considering current and future demand.
* Contributes to the efficient and effective running of all Availability & Capacity Management related activity.
* Provides feeds into the Continuous Service Improvement process where appropriate

* Computer systems knowledge, integration, and architecture concepts
* Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts.
* Problem solving skills
* Understanding of cross systems interrelations in context of the global business process
* Understanding of Service Management Framework

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18 billion.