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Voice and telephony lead/service delivery manager

Initi8 Recruitment

Posted on Jan 3, 2023 by Initi8 Recruitment

Guildford, Surrey, United Kingdom
IT
Immediate Start
Annual Salary
Full-Time

The Job

Working as the Voice and Telephony lead for large corporate business, your job will be to oversee the telephony service for over 8000 employees in the UK.

Your job will be to oversee a number of outsourced partners who are delivering the telephony service to this large business and act as a senior liaison with stakeholders across the business.

You will ensure projects and changes are delivered successfully and smoothly, keeping an eye on governance, change management, service delivery and security.

Representing the business on the telephony board, your job is to make sure the business is getting what is needed, when it is needed.

This job would suit someone who has experience of managing very large telephony networks, you certainly do not need to be technical, but you do need to know how to ask the right questions and get the most of your suppliers.

You will be a first-class communicator and be able to negotiate at a senior level, so that service levels are kept high. To give you an idea of the projects you will oversee the team is moving from Webex to Teams.

This is a senior level job working with very senior managers, any experience worked in a service delivery manager (or similar) over seeing a large telephony environment would be amazing.

The company

This is a global financial services company, with offices in every corner of the world, they are a corporate business who are well known for developing their staff and also for promoting staff welfare.

They are incredibly secure as a business, who have seen fantastic profits for many years and they will invest in you.

Location

Guildford - They currently attend the office 2 times per month, this will probably increase to 1-2 days per week.

The money

I am unable to tell you the salary due to client constraints, but I can tell you the basic salary is very good, and the benefits are excellent

Why should you work here

It is a great company to work for in terms of salary, benefits and working conditions. If you are successful there are lots of opportunities to progress in the business nationally and internationally (which is why this job is open).

You will work with great suppliers and be supported fully by the person that used to do this job.

What should you do now

If you have experience of service delivery of a large telephony supplier and you would like to apply, click the link and send me your CV.

If you have experience of service delivery of a large telephony supplier and you have questions about the job (inc salary) please call Claire at initi8 HQ.

If this isn't you, but you know someone suitable, why not refer them to us and earn a fantastic referral reward

Reference: 1843851883

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