This Job Vacancy has Expired!

IT Service Manager

Spectrum IT Recruitment (South) Ltd

Posted on Jan 3, 2023 by Spectrum IT Recruitment (South) Ltd

Newbury, Berkshire, United Kingdom
Immediate Start
£60k - £70k Annual

IT Service Manager - Up to £70,000 - Remote working

We are searching for an IT Service Manager that is required by a software company based in Newbury who provide Real Time, automated business critical systems to high profile telecom focussed businesses!

You will join a talented team who are responsible for delivering a wide range of complex, high quality solutions within the telecommunications market. This role is wide ranging and involves incident management, problem resolution, service improvement and relationship management.

This is an incredibly exciting time with lots of changes occurring business wide and are also part of a larger organisation which provides long term stability and certainty.

Role and Responsibilities:

  • Developing strong internal and external relationships with stakeholders
  • Monitoring and delivering of SLAs and KPIs to relevant stakeholders
  • Providing end to end account management to key clients
  • Managing high priority incidents and escalations accordingly
  • Proactive in process improvement from a data analysis viewpoint
  • Supervising other members of the Managed Servies team
  • Conducting regular internal and customer presentations


  • Ideally 5+ years within a B2B Service Delivery environment
  • Working in an SLA orientated environment
  • Highly motivated, autonomous, and with ambition to progress upwards
  • Experience communicating directly with clients and managing challenging situations
  • Sound knowledge of ticketing systems
  • Experience managing a small team
  • Process improvement
  • (Preferred) Telecoms industry experience would be ideal

This role is a critical hire for the business so would suit any service delivery managers who are looking for a unique challenge as you'll be working with their main customer from day 1.

Paying up to £70,000 plus benefits including, on-call bonus, 24 days holiday (plus your birthday off), Bonus both quarterly and annually, private healthcare, and much more!

To apply, please contact (see below) or call

Reference: 1843763056


Alert me to jobs like this:

Digital marketing manager in London, Full-time

Amplify your job search:

CV/résumé help

Increase interview chances with our downloads and specialist services.

CV Help

Expert career advice

Increase interview chances with our downloads and specialist services.

Visit Blog

Job compatibility

Increase interview chances with our downloads and specialist services.

Start Test

Similar Jobs

Service Manager

Greenwich, London, United Kingdom

Service Manager

Tower, Greater London, City and County of the City of London, United Kingdom

IT Services Manager

Hampshire, United Kingdom

Service Manager

West Kensington, Greater London, United Kingdom

IT Field Service Manager

York, Yorkshire, United Kingdom

Technical service manager

Oxfordshire, United Kingdom

Technical Services Manager

Cheap, City and County of the City of London, United Kingdom

Senior IT Services Manager

York Place, City of Edinburgh, United Kingdom

Senior IT Services Manager

High Heaton, Tyne & Wear, United Kingdom