Cloud Solution Architect
Posted on Jan 3, 2023 by The Bridge Ltd
The cloud solutions architect will work with sales to achieve business growth goals and objectives.
This is done by providing responsive, timely and accurate presales technical resource to understand customer requirements and design solutions to enable the outcomes sought by the customer.
The Cloud Solutions Architect is also required to understand the customer's needs and translate these into solutions based on the product portfolio.
Must be able to, if not on all occasions, own all aspects of the project cycle from initial engagement with sales in a presale capacity to design, delivery and hand-over into support,
To work closely with customers to ensure the design and delivery meets the customer's needs, documentation is accurate, and the solution is suitable for the customer sometimes within tight timescales,
To ensure a coherent and consistent technical strategy is applied, providing technical leadership and architectural governance on all solutions, and developing and following product/solution guidelines
To produce solution proposal documentation for sales incorporating all specialist areas as appropriate ie Server, Storage, Software, Networking, Services, etc. either directly or via the tender team,
Work with other specialist network and collaboration solutions architects and SMEs where customers' requirements extend beyond their knowledge and experience,
Have in-depth technical knowledge in specialist field with a broad understanding of all infrastructure technologies both at a pre-sales and delivery level, developing and maintaining a Subject Matter Expert role in one or more areas,
Commit to continuous learning and an evolving general knowledge of technology and the market, obtaining qualifications where required to support credibility as a professional and managed services provider
Act as the technical authority, overseeing infrastructure transformation programmes and projects or submitting internal design documentation for managed services,
Where aligned to specific customer accounts, lead the development of technology strategy, roadmaps and future state architectures, being a trusted advisor to the customer and all levels,
Ensure appropriate design documentation is produced as a recognised set of deliverables that are consistent to the solution,
Understand/escalate the technical risks associated with each aspect of the service and/or projects for the account, define roles and responsibilities where appropriate,
Lead cross technology team working to ensure integrated infrastructure architecture,
Assist in the development of customer accounts by keeping up to date and being knowledgeable in all areas of the cloud & managed services, with the ability to discuss and convey the associated benefits of the services,
Include good and best practices in solution designs and contribute SME knowledge to the cloud product and portfolio manager
Follow internal processes to ensure each customer receives excellent service with a right first time, every time' mentality,
Managing all solutions activity prior to any contract. This work will consist of answering the solutions elements of any RFI/RFP/ITT for opportunities
Adherence to Solutions Limited ISO09001 and ISO27001 certification standards:
Compliance with policies and procedures
Handling and protection of information
Reporting of security events
Implementing appropriate policies and procedures
Due to the position, we require that the successful candidate has had 5 years+ experience within the managed service provider market, either in a pre-sales or solutions architect role.
The successful candidate should be familiar with the current UK cloud and infrastructure managed service marketplace and current technologies eg Azure, AWS, IaaS, PaaS, DRaaS, VDI and data centre hosting.
The successful candidate must have experience working with some of the following vendor propositions and be willing to develop their knowledge where they do not have experience:
VMware vCloud, Storage, Networking and Management technologies
Microsoft Windows Server, SQL Server and server software
Linux and open source technologies
Experience or knowledge of agile or lean methodologies, enterprise storage, networking technologies or security products would also be advantageous.
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