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Service Desk Support Engineer

Qualient Technology Solutions UK Limited

Posted on Jan 3, 2023 by Qualient Technology Solutions UK Limited

Paris, France
IT
Immediate Start
Annual Salary
Full-Time

Position Summary:

The EUC Deskside Support Engineer shall act as a member of the supplier's IT Service Delivery Team. Located onsite within the Customer location, the primary purpose is to work in conjunction with the central IT team to provide hands-on IT support and assistance for customer employees. The Onsite EUC Engineer will support the customer team members, users by providing timely support and troubleshooting of the in-scope location specific devices like desktop, laptop, software, printers, scanners, Fax machines, any other IT Infra equipment's etc., with a high degree of customer service, technical expertise, and responsiveness.

Responsibilities:

Ensure that a high level of customer service is consistently delivered
Local monitoring/management of the service IT delivers to the customer location
Monitor ticket queues/emails as per the Customer's ITSM process and work towards the timely resolution by interacting with the relevant teams/third-party vendors
Track incidents and service requests through the available ITSM process and tools
Escalate unresolved incidents/issues/emails to relevant resolver teams and 3rd party suppliers
Identify problem trends and potential issues and escalate as necessary.

Requirement:
3 to 5 years of experience working as EUC (End User Computing) Deskside Support Engineer, DC operations coordination, Networking, Security, Service Desk support role.
Fluent in French & English languages - Speaking, Reading, Writing
Hands on experience working on any of the ITSM tools like - Service Now, BMC Remedy, Cherwell, Manage Engine, Summit AI etc.
Microsoft Windows 7, Windows 8, Windows 10 desktops and laptops
Microsoft Active Directory, Exchange Server, and Windows Server
Mobile phone devices (iOS, Android)
Windows VPN, Mac VPN Configuration and Administration
Mac OSX installation and configuration as well as Office for Mac
Experienced in troubleshooting networked services such as WAN, LAN, WIFI.
Good knowledge of industry best practices and methodologies such as ITIL V3/V4
Various printers, scanners, fax services
Basic User & Security Group Active Directory administration
Experience in ITIL process & procedure (preference to ITIL certified person)
General knowledge of PC hardware and most common software

Reference: 1843300400

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