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Healthcare Application Support Manager

Request Technology - Craig Johnson

Posted on Jan 2, 2023 by Request Technology - Craig Johnson

East Chicago, IN 46312
IT
Immediate Start
$120k - $140k Annual
Full-Time

*We are unable to sponsor for this permanent Full time role*

*25% Onsite as needed, must be local to area*

Prestigious Institution is currently seeking a Healthcare Application Support Manager. Candidate will be responsible for leadership and management of the Application System Administrators team, delivering technical excellence, project management, and support. The manager will create a collaborative, supportive environment which focuses on a professional application support culture within the team. Manages and directs application staff toward timely and efficient completion of incidents and project tasks. Oversees application portfolio and life cycle management to ensure user needs are met and systems are compliant.

RESPONSIBILITIES

Supervises and is responsible for assuring that assigned Application Support Staff promote customer service excellence as established by the Vice President of IT & CIO. Participates in the hiring and evaluation processes. Recommends and carries out disciplinary action when needed.

Responsible for the IT system management of 95+ applications including RightFax, Rauland R5 Nursecall, Cbord, POS systems, Xper, OnBase, Echo Medical Credentialing, various Cardiology support systems, and iSupport.

Prioritizes and assigns tasks to assigned staff and assures they are completed within the required time frames, according to the established schedules and priorities. Monitors projects and tasks, keeping management informed of status.

Participates in planning, development, and implementation of IT goals. Mentors assigned staff to utilize departmental tools and systems. Performs other duties as assigned or as may be required to meet emergency situations.

Enforces policies and procedures established as hospital standards during the execution of assigned staff's duties.

Keeps IT Management and end users as appropriate abreast of issues impacting performance and system capacity along with recommendations for corrective action or planning. As the need arises, assumes the lead role for downed systems and/or critical system issues; responsible for timely escalation, team collaboration, departmental and end user communication, and overall management of the situation.

Works closely with customers and IT staff from various departments to disseminate and coordinate planned application downtime events.

Coordinates the training and documentation for the Application Support Staff with regard to new and existing technologies.

Tracks application service requests, coordinates assignments, and audits the work completed to ensure issues are resolved to the customers' satisfaction and within the service level agreement timeframes. Escalates issues to the IT Management Group as necessary.

Responsible for application life cycle management and ensuring the Application Portfolio is kept up to date. Makes budget recommendations based on application needs.

Builds and continually adds to the IT knowledge database. Mentors, assists, and shares learned knowledge and skills with fellow IT members. Responsible for a collaborative work team to ensure positive working relationships.

Follows and adheres to the Project Management methodology as defined by the Project Management Office.

QUALIFICATIONS

  • Bachelors Degree in Computer Science or related required.
  • 7-10 years of demonstrated hospital operations experience with extensive knowledge in ancillary, nursing administrative business processes.
  • Minimum of 5 years supervisory experience including hiring, performance management, salary administration.
  • Knowledge of various Operating System platforms a plus.
  • Knowledge of desktop technology a preferred.
  • Demonstrated experience in leading/directing team members.
  • Demonstrated experience in project management.
  • Strong project management, analytical, written, and presentation skills.
  • Strong interpersonal skills and the ability to work collegially and collaboratively with all levels and functions with the company to foster partnership and teamwork.
  • Analytical and reporting skills, including the ability to create reports and statistics from various
  • databases using reporting tools/software a plus.

Reference: 1842832693

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