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1st Line Service Desk Systems Administrator in Amsterdam

infeurope S.A.

Posted on Dec 30, 2022 by infeurope S.A.

Amsterdam, Noord-Holland, Netherlands
1 Feb 2023
Annual Salary

We are looking for a First Line Service Desk Systems Administrator to work for multinational client in Amsterdam (AMSTERDAM ZUID)

Start Date: 01/02/2023

Duration: 31/01/2024, extensions possible (Contract)

Work Location: Onsite in AMSTERDAM ZUID

Task description:

  • Resolution of Incidents and Service requests;
  • Installation of software;
  • Configuration and upgrades of ICT systems and minor hardware repairs for End-users devices;
  • Administer day-to-day operations to satisfy continuity of service, recovery, security and performance needs.

Job requirements:

  • Bachelor degree of 3 years attested by a diploma, in Computer Science;
  • Proven IT Service Desk experience of minimum 3 years;
  • Proven customer service experience of minimum 3 years;
  • Professional Certificates (at least one is required):
    • Microsoft Technology Associate (MTA),
    • Microsoft Solutions Associate (MCSA) & Microsoft Solutions Expert (MCSE),
    • Microsoft Azure Certificates,
    • Microsoft 365 Certificates,
    • CompTIA A+ Technical PC or similar certifications;
  • Good experience in User support, Change support, Service Delivery, Problem Management;
  • Experience in Testing, Information and Knowledge Management, Information Security Management;
  • Good knowledge of Component Integration and Solution Deployment;
  • Good understanding of IT security and best practices;
  • Experience working in a multicultural environment;
  • Strong communications skills; English is mandatory (minimum level B2);
  • Experience in communicating in English with non-native English speakers; Ability to provide support over the phone; excellent phone conversation skills, professional demeanour;
  • Good organizational skills and the ability to work responsibly with or without direct supervision;
  • Team player with a willingness to offer and provide help to non-technical users; Ability to build good and strong relationships with the End-User base;
  • Ability to work in unusual situations, flexibility and a willingness to undertake tasks not directly related to the job description; Ability to handle a constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times;
  • Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it;
  • Working knowledge of common operating systems and software/Audio-visual applications.

Candidate should reside maximum at 40 km from AMSTERDAM ZUID'.

infeurope is a Luxembourg-based IT service provider, designing, developing and managing multilingual information and documentary systems in many application areas and business sectors. For more than 38 years we have delivered IT systems and solutions.

Reference: 1838326663


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