Desktop Support Engineer (SC Clearance required)

Current SC Clearance is mandatory

Desktop Support Engineer

Key responsibilities

• Oversee and update assigned support service requests.
• Handle daily technical support activities on desktop support, data network and server management
• Grow clients and communicate to Account Manager by determining new opportunities
• Providing the breakfix support for Desktop, laptops and other components
• Setup desktop computers and peripherals and test network connections
• Install and test desktop software applications and Internet browsers.
• Test computers to ensure proper functioning of computer systems
• Support the mobile devices for registering in BES or Intune environment
• Train end users on usage of computer hardware and software.
• Trouble shoot the hardware and replace the hardware components ex, Laptop keyboards, Ram
• Develop and manage effective professional working relationships with contractor personnel, co-workers and clients
• Adhere to policies as per corporate manuals and directives
• Extend computer support for systems software and hardware
• Setup computers and install software for various applications and programs
• Interact with staff on desktop problems and their resolution
• Network and connect computers within organization to better communication
• Maintain computer peripheral devices like printers and resolve associated problems
• Level 2 support experience in troubleshooting and fixing Audio Video equipment onsite
• Maintain the devices inside the datacenters and resolve associated problems

Key Skills/Knowledge:

Prior experience in Desktop support and executive support - Essential;

Excellent knowledge on computer hardware - Essential;

Good knowledge on Desktop Operating systems - Essential;

Basic knowledge on network management - Essential;

Basic Knowledge on Active Directory. - Essential;

Sound Knowledge on Software deployment through various tools- Essential;

Sound knowledge on Application packaging, deployment and troubleshooting. - Essential;

Possess strong troubleshooting, reasoning and problem-solving skills - Essential;

Possess strong experience in handling issues in Windows OS - Essential;

Constantly seeks to improve technical knowledge and researches new product capabilities - Essential;

Sharing Global Threat updates with the cross functional teams to create awareness on as and when basis - Essential;

Possess excellent communication and interpersonal skills - Essential;

Participate when needed, the project meetings with the customer - Essential;

Experience in troubleshooting and fixing audio video equipment - Essentials

SC Cleared - Essential, Candidates with SC Eligible also preferred

Experience required:

Should have experience of 3 years Plus in the skills mentioned above