Application Support Analyst

Skills and Experience:

• Have provided 1st line support to customers escalating as and when needed
• Experienced in troubleshooting and resolving software problems, internally and externally
• Experience delivering application support and guidance to internal and external customers
• Knowledge and experience of things like Software Deployment, SQL databases, PowerShell, etc. would be a great bonus

Role and Responsibilities:

Working as part of our client's local infrastructure and IT Support team, you will be responsible for monitoring systems and identifying performance issues; responding to incidents and problems reported. You will be working according to ITIL principles, to provide an efficient service incident response at all times, working as part of a team to provide that solution (or escalate where appropriate).

The Client/Your Career:

Our client offer a great working environment in a culture that promotes personal and professional growth through collective-working, ongoing collaboration, teamwork, and mentoring.

As well as providing the training opportunities to develop new skills and acquire the associated qualifications (fully supported), whilst helping to develop and support our client's extended period of business growth using your existing skills.