1st Line Support (COTS)

infeurope is looking for a 1st Line Support (COTS) for a European Institution based in Amsterdam (Zuid).

Essential Experience

• Direct customer support (minimum 3 to 4 years)
• Active Directory ( Microsoft and Azure)
• Office Tools (Excel, Word, etc )
• ITSM Tools (Jira or Service Now)
• Windows
• Software installations
• Microsoft Teams
• Hardware troubleshooting

Plus Experience

• Microsoft 365+
• Hardware support
• Azure VDI
• Bitlocker
• VPN
• Network troubleshooting

Certifications

• ITIL V4
• Microsoft Technology Associate (MTA)
• Microsoft Solutions Associate (MCSA)
• Microsoft Solutions Expert (MCSE)
• Microsoft Azure certificates
• Microsoft 365 Certificates
• CompTIA A+ Technical PC or similar certifications