This Job Vacancy has Expired!

Customer Account Executive

Posted on Feb 10, 2019 by First Recruitment Services Limited

Burgess Hill, Sussex United Kingdom
Call Center & Customer Service
Immediate Start
£25k - £25k Annual
Full-Time

Our superb local client is seeking to recruit an additional Client Service Executive to join their established business in Burgess Hill.

Nature of the positions:

To interact directly with customers, receiving job instructions. From this, create detailed instructions for production, data & print departments of the Company.

To maintain relationships with customers & to liaise with them to ensure instructions are complete, accurate, adhered to & produced on time.

Tasks and Responsibilities:

  • To build relationships with your allocated customers, interacting directly with them face-to-face, via telephone & e-mail on a regular basis.
  • To liaise with customers at planning stage to gain required job schedule & to offer advice/possible alternatives.
  • To provide quotes for new & existing customers covering all services envisaged to be used for each job, utilising in-house quoting software.
  • To ensure that clear, written confirmation instructions are obtained from customers prior to commencing their job.
  • To check & collate all information and produce a job sheet on in-house job management software.
  • To confirm the timing of each job with the customer prior to the expected delivery date.
  • To attend daily production meetings, & to agree with the Operations Manager deadlines for each job to meet with the customer's requirements.
  • Identify shortfalls or excesses in customers' material received. Check the count with the Stores Team Leader before informing the customer of the discrepancy.
  • To ensure that job sheets are completed correctly and updated.
  • To ensure that the customer is informed by you of any production problems. Keep customers informed of any delays to their schedules with an explanation of the delay.
  • To be pro-active with customers & offer solutions of problems arising after the commencement of the job.
  • To ensure comprehensive notes relevant to jobs are always entered into the job management software and/or filed with paperwork.
  • To verify that pro-forma invoices correctly adhere to work carried out for each job.
  • To identify opportunities of upward/downward selling to existing customers.
  • To liaise frequently with sales executive for your allocated customers, face-to-face & via telephone & email
  • To accompany sales executive on customer visits, as well as visits to the offices by existing & potential customers.
  • To liaise with strategic partners (eg printers, suppliers of distribution services).
  • To be pro-active and to accept responsibility.
  • To operate as a team member & appreciate the knock-on effects on other departments in the company.

Great opportunity to join an established local business.

First Recruitment Services are acting as an employment agency for this vacancy.

Reference: 643276842