Customer Account Executive
Posted on Feb 10, 2019 by Fleetcor
We are looking for a proactive Customer Account Executive who will manager commercial relationships with a portfolio of customers.
YOU will contact customers to maintain a consistent high level of service whilst identify further business opportunities. To maximise customer retention by defending fees and promoting the features and benefits of our Fuel card.
What we can offer
- Basic salary of £17,000 with a commission based OTE of £23,000
- 25 days' holiday with an option to buy/sell 5 days.
- Private medical insurance (Vitality)
- Free Parking
- On-site gym and subsidised restaurant including a Costa
- Flexible benefits such as Denplan, Medicash, AA Cover and discounted fuel card.
SOME OF WHAT YOU WILL BE DOING
- Developing strong customer relationships for a set portfolio of accounts to ensure value added service is delivered with profitable outcomes
- Monitor account behaviour and proactively manage customers with up & down turn trends to explore account penetration, cross selling and up selling opportunities
- Retain accounts by effectively handling objection calls and defending the fee model through card promotion, negotiation and referrals to Group companies
- Achieve targets and contribute to service delivery levels, including those related to productivity and sales through negotiation, customer responsiveness and competitor awareness
- Handle account closures by solving the customers' problem and undertake activities to ensure retention targets are met
- Answer inbound customer enquiries and fulfill through to complete resolution
- Contingency for the Contact Centre as and when the business requires.
- Adaptable to help with project work, pilots and reviews as outlined by the Team Manager
- At least 12 months' sales and customer service experience in a related environment
- Sound financial and commercial understanding
- Excellent telephone manner and keyboard skills coupled with proven strong communication, negotiation and closing skills
- Be self-driven, tenacious and have a positive attitude at all times whilst being impervious to rejection