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Complaints officer

Posted on Feb 10, 2019 by Anonymous

Exeter, Devon United Kingdom
Call Center & Customer Service
Immediate Start
Annual Salary
Full-Time
Complaints Repairs Officer/Administrator role

This a 6-month contract and we are looking for candidates who can start immediately.

• Be the 1st response to resident when complaint is received into the department.

• Developing and maintaining the appropriate level of technical and business knowledge to handle complaints in the most efficient manner.

• Investigate complaint received, speaking to various external sources and gathering records and documentation.

• Booking engineers

• Manage and respond to customer satisfaction surveys.

• Maintain and respond to repairs service enquiries.

Datum RPO Ltd is acting as an Employment Business in relation to this vacancy

Reference: 642979246