Junior IT Technician
Posted on Dec 22, 2022 by Hays DT - Midlands
Junior IT Technician Three-month temporary contract in Birmingham
Up to £11 per hour (within scope of IR35)
Hays Technology are working with a large education establishment in Birmingham to recruit several IT Technicians for a customer-focused project that launches in January.
The successful candidates will provide a first-line service to deploy, and commission laptops to our customers and understand requests for support as part of a busy helpdesk environment. You will also be responsible for updating and maintaining accurate asset records. You will be required to ask relevant questions to understand the issues, log them accurately on specific systems and categorise them to understand the urgency and impact.
Strong technical, communication, problem solving and presentation skills will be advantageous for this role, including meticulous attention to details and excellent customer skills.
You will be working on campus five days per week for 7.5 hours per day on a rota basis between the hours of 7am and 7.15pm.
Main activities and responsibilities:
. Carry out the routine collection of data/information and record as directed. Report and escalate unforeseen or exceptional events.
. Provide assistance to users as appropriate and escalate accordingly and/or as required keeping records of each request, contact information, and action is taken, including feedback to the user.
. Following agreed procedures, receive and handle requests for loan devices, and provide routine advice to users on systems, products, and services which are available to them.
. Receive and handle requests for support, provide information to enable problem resolution and promptly allocate unresolved calls as appropriate.
. To comply with GDPR at all times when handling data.
In order to apply, you must have the following skills and experience:
. Previous experience in a 1st Line IT Support role.
. Able to demonstrate excellent customer service skills both face to face and over the phone.
. An IT degree or relevant qualification is highly desirable.
If you have the relevant experience and would like to apply, please submit your CV.
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