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1st Line IT Support

Posted on Feb 6, 2019 by Anonymous

Newport, Gwent United Kingdom
Call Center & Customer Service
Immediate Start
£18k - £21k Annual
Full-Time
This leading provider of EPoS and financial solutions to the hospitality industry is seeking a highly motivated candidate to join a dynamic company which is fast moving and fun to work in, providing a customer focused high level of IT support at 1st line level.
Main Responsibilities:
* Managing in-bound support calls from customers
* Logging calls on our internal CRM solution
* Finding a timely and suitable resolution to the problem/query
* Communicate and escalate with other members of team
* Be proactive in troubleshooting and diagnosing problems
Skills & Knowledge:
* 'Customer first' attitude and a desire to deliver outstanding support to our customers
* Excellent telephone manner and first-class communication skills (written and oral) with the ability to learn fast
* High level of organisational skills
* Software skills - excellent knowledge of Windows (XP/Server/Windows Mobile),
* Windows services, and networking principles (DHCP/routing/wireless 802.11)
* Troubleshooting both PC based PoS hardware, PoS Printers, and handheld devices
* Be fluent around a range of other programs such as MS Office, VNC (remote control software)
* Support on-call rota out of hours includes weekends and up to midnight (with additional pay)
* Experience in providing IT and/or EPoS support to end users/customers is essential
There are multiple positions available:
Late shift 1st line engineer (11:30 - 20:00 Tuesday to Friday and Saturday 09:00 to 17:30)
This is an opportunity for a highly motivated candidate to join a dynamic company which is fast moving and fun to work in, providing a customer focused high level of IT support at 1st line level. This position will be working 11:30 to 20:00 Tuesday to Friday and Saturday 09:00 to 17:30. You will join an On-Call rota from home 1 in 5 weeks. As part of the support team your hours may change but will always be 37.5 hours a week and within the current support hours 8am-8pm. (8PM to 11PM for premium support only, covered from home via 1 in 5 ON CALL rota) The rota hours may change to meet business needs and will be managed by the support manager.
Early shift 1st line engineer (08:00 - 16:30 Tuesday to Saturday):
This is an opportunity for a highly motivated candidate to join a dynamic company which is fast moving and fun to work in, providing a customer focused high level of IT support at 1st line level. This position will be working 08:00 to 16:30 Tuesday to Saturday & you will join an On Call rota from home 1 in 5 weeks. As part of the support team your hours may change but will always be 37.5 hours a week and within the current support hours 8am-8pm. (8PM to 11PM for premium support only, covered from home via 1 in 5 ON CALL rota) The rota hours may change to meet business needs and will be managed by the support manager.
2x standard shift 1st line engineer (9:00 - 17:00 Monday to Friday)
This is an opportunity for a highly motivated candidate to join a dynamic company which is fast moving and fun to work in, providing a customer focused high level of IT support at 1st line level. This position will be working 09:00 to 17:30 Monday to Friday & you will join an On Call rota from home 1 in 5 weeks. As part of the support team your hours may change but will always be 37.5 hours a week and within the current support hours 8am-8pm. (8PM to 11PM for premium support only, covered from home via 1 in 5 ON CALL rota) The rota hours may change to meet business needs and will be managed by the support manager.
This is fantastic opportunity for someone to join a friendly team and use their skills to deliver a high level of support to our customers with a great package and excellent working environment. They are located just off the M4 with onsite free parking

Reference: 639892844