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Part Time Team Manager - Contact Centre

Posted on Feb 5, 2019 by Anonymous

Glasgow, Lanarkshire United Kingdom
Call Center & Customer Service
Immediate Start
£28k - £35k Annual
Full-Time
Are you an experienced Contact Centre Team Manager who is looking for a more flexible, part-time shift pattern to suit around your life?

Would you like to work directly for a leading brand, in a modern city centre based office?

Do you love people management and coaching individuals to achieve their best?

HRC Recruitment are working on a brand new opportunity to the Glasgow market. This is a really rare opportunity for someone to work between 20-32 hours per week (min 20 hours) between 8:30-5pm. The salary on offer is between £28,000-£35,000 depending on experience (pro rata) plus benefits.

The ideal candidate would be a strong people manager, who comes from a regulated/ Financial Services background managing a team of multiskilled advisors. You will thoroughly enjoy working closely with a team, coaching and motivating individuals using differing styles, in order to improve the tangible end results. You will be the type of person who takes pride in your team and who loves contributing to the success of the company.

Are you who we're looking for?

• Previous experience working as a Team Manager within a similar environment

• Excellent communication skills

• Flexible and professional approach

• Ability to work closely alongside team members, coaching and motivating them

• Absence and performance management experience

• Excellent attitude and work ethic

• Ability to analyse workload, prioritise and allocate accordingly in order to ensure key team targets are met

What does the day to day look like?

• Motivate team and support the delivery of key operational objectives

• Promote a culture of continuous improvement

• A hands on manager who can support the development of the team

• Take responsibility for lending decisions in line with specified Risk policy

• Monitoring team and individual performance

• Ensure training and coaching methods delivered in line with company procedures

To apply for the above position please forward your CV to Cheryl Stobo using the apply online link.

HRC Recruitment acts as both an employment business and an employment agency

Reference: 638983422