Automotive Service Advisor

Posted on Feb 5, 2019 by Herb Chambers INFINITI of Westborough

Westborough, MA 01581
Professional/Technical Services
Immediate Start
Annual Salary
Full-Time
Recently voted one of The Boston Globe's Top Places to Work for the 10th year in a row, Herb Chambers knows our team members are our most valuable resource. For over 30 years, our mission has been to provide the highest quality of service to our customers in the sale and repair of their motor vehicle, so we give our employees the tools and training they need to succeed and be successful. If you are looking to work in a great company, in a rewarding role, we'd like to hear from you!

Benefits

* Dependable and above average industry pay with opportunity to earn upwards of $100,000

* State-of-the-art facility with the latest technology including use of iPads

* Private workspace and personalized business cards

* Employee lounge

* Occasional company lunches

* INFINITI vehicle allowance

* Monthly celebration of anniversaries and birthdays

* Blue Cross Blue Shield Medical, MetLife Dental and Vision

* 401K Plan w/ 50% company match

* Paid time off and vacation

* Growth opportunities

* Laidback and supportive work environment

* Team-oriented mentality

* Paid training - Company and manufacturer including mentorship

* Employee vehicle purchase and service discounts

* Family-owned and operated

* Long term job security

* Health and wellness

Responsibilities

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Answers technical questions about vehicle problems, warranties, services, and repairs.

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Oversees service orders.

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Maintains Customer Satisfaction scores at or above company standards.

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Assists in diagnosing vehicle problems.

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Orders parts and tools as necessary.

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Oversees administration of warranty claims.

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Oversees training and supervising of service department employees.

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Works with upper management to make service department hiring and discipline decisions.

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Sets schedules and assigns tasks to service department employees.

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Reinforces company policies and adheres to company standards.

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Encourages compliance with applicable laws and regulations.

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Maintains good working relationship with factory(s).

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Maintains effective employee relations.

Qualifications

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ASE Certification (C1) - preferred but not required

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Proven track record

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Strong record of positive Customer Satisfaction results

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Team-oriented

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Valid in-state driver's license with good driving record

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Self Motivated

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Able to work with little supervision

Herb Chambers INFINITI of Westborough

312 Turnpike Road, Rt. 9,

Westborough, MA 01581

EOE

Reference: 636230413

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Herb Chambers Ford of Westborough