Product Support Specialist
Posted on Feb 4, 2019 by TPP (The Phoenix Partnership)
Whether it's a nurse in Shanghai or a mental health specialist in Plymouth, our product support specialists provide exceptional support to our users.
In this role, you will be providing support to our customers across the world and helping them to give the best care to their patients. You will collaborate with other teams and work closely with NHS and government leaders to solve complicated customer issues with your understanding of our technology.
You will represent the voice of the clinicians and administrative staff that use our system by providing insights, feedback and analysis to other teams. You will also play a key role in managing the launch of innovative products and updates to enhance our system.
Your career will progress rapidly in this role. Our product support specialists are frequently involved in key meetings with senior NHS leaders and have plenty of opportunities to travel internationally.
TPP is a market leading UK based IT company, dedicated to delivering innovative software solutions to the UK healthcare industry. We have one of the largest real time databases in the world. After 21 years of success, we now operate on an international scale with projects ongoing across the Middle East and China.
TPP has been consistently recognised as an outstanding graduate employer. In 2014 and 2015 we placed first in The Sunday Times 100 Best Small Companies To Work For and we were named Top Company For Graduates To Work For in 2016/17 by The JobCrowd. Most recently, we were in the top 100 Graduate Employers in 2018 by The Times.
Salary and Benefits
We will give you an excellent starting salary of £28,000 with outstanding annual pay reviews. Your salary will increase rapidly during your time at the company.
You will also receive a range of benefits, including:
• Pub Fridays
• £200 birthday meal allowance
• Fantastic holiday entitlement
• Regular social events
• Life insurance
• BUPA Health, Dental and Travel cover
To read what it's like to work at TPP and to see our full list of benefits, visit
• Predicted 2:2 or above at degree level
• Minimum of eight C grades at GCSE, including English and Maths (or equivalent)
To apply, please email a copy of your CV. When applying, please specify:
• Which university you attended
• Your degree classification
• All individual GCSE and A Level subjects and grades
• Where you heard about the job
Note that due to the high volume of applications, candidates failing to pass the initial selection will not be notified. Successful candidates will usually be contacted within two weeks. We reimburse applicants for travel to and from interviews. Please be aware that applications will be kept on file for up to 12 months.
Please note: The closing date for applications is 20th December 2019
TPP (The Phoenix Partnership)
Listen Recruitment ltd