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Works Scheduler

Posted on Feb 3, 2019 by Page Personnel Property & Construction

Normanton, Yorkshire United Kingdom
Call Center & Customer Service
Immediate Start
£25k - £25k Annual
Full-Time

A permanent Works Scheduler position, involving allocating works requests to field engineers. This role is on a 4 on 4 off shift pattern, including both days and nights shifts.

Client Details

Page Personnel are representing a planned and reactive maintenance organisation within the transport industry. This role is to work within their service desk team, based in Normanton.

Description

Responsibilities of the role include:

  • Receipt of (urgent) and (non-urgent) reactive faults through phone, e-mail or system
  • Managing customer requests to completion, liaising with engineers and responding to customers efficiently.
  • Overseeing the customer SLA fo all faults and escalating as required.
  • Determines which activities can be performed and the most suitable engineer based on location, work load and fault type.
  • Uses additional tools such as resource planners, tracking tool and decision making to dispatch to engineers
  • Ownership of faults from receipt to completion by engineer on site.
  • Determines whether execution of activities by engineer has been performed well.
  • Makes all necessary preparation to ensure the correct and efficient execution of fault completion including ordering materials and overseeing where subcontractor required.
  • Prepares the programme for inspections, engages with customer to sign off and implements with engineers
  • In coordination with the line manager of engineer ensures the resource planner is maintained and kept up to date
  • Schedules the handling of planned activity and faults not fixed first time in a way that results in an efficient use of resource and engineer capability.
  • Determines whether execution of activities by technician has been performed well
  • Determines the correct fee for activities performed to solve faults
  • Processes administration of paperwork required for payment both faults and chargeable
  • Complies with all QHSE Regulations and procedures for this role.

Profile

Candidates wishing to apply to the role should have:

  • Previously worked in a scheduling role
  • Have a good knowledge of Microsoft Office
  • Be able to work a 4 on 4 off shift pattern, including nights
  • Great communication skills
  • The ability to prioritise works requests and work to SLAs

Job Offer

The successful candidate will receive a fantastic role with a very competitive salary + additional pay for night shifts + potential over time + Normanton location + free parking + employee benefits.

The shift pattern for this role is 12hrs, 4 days on, 4 off, 4 nights on, 4 off.

Reference: 637689798