Patient Advocate

Posted on Feb 3, 2019 by Myriad Autoimmune

Salt Lake City, UT 84108
Call Center & Customer Service
Immediate Start
Annual Salary
Full-Time
Overview

The Patient Advocate will be responsible for handling incoming calls from medical professionals, patients and field staff. They will be responsible for supporting the sales team by developing and maintaining positive customer relations, which can substantially affect service and/or product revenue(s). Responds to customer product inquiries and escalates satisfaction issues as appropriate.

Responsibilities
  • Respond to inquiries from customers, patients and field staff in a professional and timely manner
  • Support Field Sales Representatives with account-specific information
  • Support Field Sales Representatives with ordering of supplies
  • Provide administrative support and office systems
  • Complete routine tasks with minimum supervision
  • Comply with applicable CLIA and HIPPA regulations
Qualifications
  • Minimum 1-2 years' experience in customer service or office environment
  • College degree (BS or BA) preferred, in biology, science or healthcare a plus
  • Knowledge of clinical lab systems and/or customer relationship management (CRM) systems helpful
  • Accurate typing skills of at least 35 words per minute
  • Comprehensive understanding and use of Microsoft Word, Excel, and Outlook
  • Excellent written and verbal communication skills
  • Able to manage several tasks simultaneously, often under pressure
  • Must be authorized to work in the United States on a full-time basis for any employer
  • Strong, recent professional references
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; talk; or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception.
PI

Company Description:

Myriad Genetics, Inc. (Nasdaq: MYGN) is a leading molecular diagnostic company making a difference in patient's lives through to discovery and commercialization of transformative molecular diagnostic products that assess a person's risk of developing disease, improve diagnosis, predict disease progression and guide therapy. We believe in improving the healthcare management of patients by providing physicians and patients with critical information across multiple medical specialties that addresses unmet medical needs. With fiscal year 2015 annual revenue of approximately $700 million and more than 2,000 employees, Myriad is focusing on strategic initiatives, including growing our existing markets, launching new products, and expanding our global presence to take advantage of significant long-term growth opportunities.

Reference: 636927970

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