Customer Service Representative-Financial Services- We offer a $350 hi

Posted on Feb 3, 2019 by EMS Inc.

Omaha, NE 68164
Call Center & Customer Service
Immediate Start
Annual Salary
Full-Time
Customer Service Representative-Financial Services- We offer a $350 hiring bonus!

Come work for a growing contact center nestled in the Northwest part of Omaha, Nebraska.

The Company:

EMS Inc. offers a team work environment, not a "typical" call center atmosphere. EMS is a leading Provider of Outsourced Customer Services. Our core values: We pride ourselves on respect, dignity, honesty, fairness, innovation and improvement. Attitude is everything.

Working at EMS allows you to gain experience and further your knowledge and skills. We have a variety of different clients that we take calls for that are rewarding and fun! We are a dynamic team that can offer more of a one on one approach to our employees. We are not the "big box" guys where you feel like a number. We want our agents to succeed!

The Position:

We are looking for professional Customer Service agents to join a fast-paced and energetic customer service team for a Financial Services program. Must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner while supporting client regulations. Must be able to maintain a strong relationship and communication between EMS and client on account procedures and managing priorities.

You will need:

High level customer service skills

Good research skills and the ability to answer financial services questions

Knowledge of the financial services, banking or the securities market

Adherence in compliance procedures and following industry protocols

Great listening skills to recommend financial services

Strong written and verbal communication skills when interacting with customers and co-workers

Compliance with quality assurance and client expectations and standards

The desire to learn new financial concepts and terms

Good computer knowledge and internet skills

Ability to navigate between multiple computer screens/tabs

Quick learner who enjoys using trouble-shooting and problem solving skills

Relationship building skills and a desire for customer satisfaction

Requirements:

Bachelor's degree in finance, business, other related field or equivalent work experience preferred

Must be familiar with phone Apps, Internet, Email, and Microsoft Office

One to two year's previous call center experience required

Prior experience in financial services, banking or the securities industry

General understanding of the financial markets, industry rules and procedures

Good mathematical skills and knowledge of industry specific regulations

The ability to keep client information strictly confidential

The ability to pay close attention to details while resolving customer problems

Must demonstrate a professional demeanor and positive attitude

EMS Offers:

$350 hiring bonus

Paid on-the-job training

Medical, dental, vision, and life insurance benefits 1st of the month following 59 days of hire

Casual dress attire

Individual work spaces

Complimentary breakfast on Fridays

Free parking

North-West Omaha location

Reference: 636911501

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