Customer Service Representative-Financial Services- We offer a $350 hi
Posted on Feb 3, 2019 by EMS Inc.
Come work for a growing contact center nestled in the Northwest part of Omaha, Nebraska.
EMS Inc. offers a team work environment, not a "typical" call center atmosphere. EMS is a leading Provider of Outsourced Customer Services. Our core values: We pride ourselves on respect, dignity, honesty, fairness, innovation and improvement. Attitude is everything.
Working at EMS allows you to gain experience and further your knowledge and skills. We have a variety of different clients that we take calls for that are rewarding and fun! We are a dynamic team that can offer more of a one on one approach to our employees. We are not the "big box" guys where you feel like a number. We want our agents to succeed!
We are looking for professional Customer Service agents to join a fast-paced and energetic customer service team for a Financial Services program. Must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner while supporting client regulations. Must be able to maintain a strong relationship and communication between EMS and client on account procedures and managing priorities.
You will need:
High level customer service skills
Good research skills and the ability to answer financial services questions
Knowledge of the financial services, banking or the securities market
Adherence in compliance procedures and following industry protocols
Great listening skills to recommend financial services
Strong written and verbal communication skills when interacting with customers and co-workers
Compliance with quality assurance and client expectations and standards
The desire to learn new financial concepts and terms
Good computer knowledge and internet skills
Ability to navigate between multiple computer screens/tabs
Quick learner who enjoys using trouble-shooting and problem solving skills
Relationship building skills and a desire for customer satisfaction
Bachelor's degree in finance, business, other related field or equivalent work experience preferred
Must be familiar with phone Apps, Internet, Email, and Microsoft Office
One to two year's previous call center experience required
Prior experience in financial services, banking or the securities industry
General understanding of the financial markets, industry rules and procedures
Good mathematical skills and knowledge of industry specific regulations
The ability to keep client information strictly confidential
The ability to pay close attention to details while resolving customer problems
Must demonstrate a professional demeanor and positive attitude
$350 hiring bonus
Paid on-the-job training
Medical, dental, vision, and life insurance benefits 1st of the month following 59 days of hire
Casual dress attire
Individual work spaces
Complimentary breakfast on Fridays
North-West Omaha location
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