Field service Engineer - Band 5

Intelligent Resource

Posted on Nov 25, 2022 by Intelligent Resource

Northampton, Northamptonshire, United Kingdom
Immediate Start
£136 - £137 Daily

Job Purpose

As part of the Field Engineering team you will provide a high level ICT Operational Support Service to the clients of Arden GEM CSU.

To deploy any computer based device to the customers desk, those being Laptops, Toughbook's, Tablets and other Mobile devices or Telephones.

To investigate enquiries providing assistance and advice as required to Arden GEM clients at a user level.

Provide 1st and 2nd line support to include initial logging of faults from customers, simple diagnostic testing and forwarding and appropriate work queue/technician.

To actively assist in maintaining LAN and WAN infrastructure of customer organisations to ensure they have maximum availability.

To assist in the training of temporary IT staff or contractors, or allocate work to junior staff members within the IT department. (ie new staff members).


Educated to degree level or equivalent experience (4 years).

Demonstrable commitment to personal and professional development including willingness to undertake professional study.

Experience & Knowledge

Have an in depth knowledge of the following technical areas:

  • PC hardware architecture
  • Device Security
  • Hardware Configuration
  • Software Configuration
  • Asset Management
  • Network configuration
  • Server implementation
  • Mobile device deployment and personalisation

Interpersonal Skills

  • Organised and methodical. Has good inter-personal skills.
  • Is well organised and practical, with a logical, analytical approach to problem solving.
  • Pays careful, close attention to detail. Is skilled in installing one or more items of hardware and software.
  • Reliable/conscientious.
  • Professional manner. Customer focused. Remain calm under pressure. Self-motivated and enthusiastic.
  • Excellent organisational and prioritisation skills.
  • Ability to work on own initiative. Able to anticipate wider consequences of decisions and know when to refer upwards.
  • Attention to detail and accuracy.
  • Ability to work flexibly to respond to changing service priorities.
  • Confidence to take decisions at the appropriate level.
  • Meets targets and fulfilling agreements even when adverse circumstances prevail within time restraints.

Circumstances/special demands of post

Essential - Car Driver, Vehicle owner

Intelligent Resource is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organisation.

Should you choose to contact Intelligent Resource regarding this role or apply for it, all personal data you submit to us will be processed in accordance with our Privacy Notice which you can find on our website.

Reference: 1804102484

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