1st and 2nd Line Support

Posted on Nov 25, 2022 by IQTech

Brighton, Sussex, United Kingdom
Immediate Start
£20k - £22k Annual

Our client is a prestigious financial services company based in the heart of Brighton. Their aim as a company is to help their customers invest into a brighter future. They are now looking for a passionate 1st/2nd Line Support Engineer professional to join their team to provide 1st line support team to their business.

We are looking for an experienced IT professional who can support our client's current desktop support and core equipment including the management of end users, customers and internal support. The desktop consists of Microsoft Office 365, in a MS Windows 10 environment. Responsibilities include running network diagnostic tools, comparative analysis, and customer communication, compiling information, repairing hardware and software, and deploying new systems. You will be required to have an excellent knowledge of all aspects of MS Windows support, networks and administration. You will need to have the ability to hit the ground running' and work with minimum supervision.

The role will include but will not be limited to:

  • Being the first point of contact for all IT-related support for the firm, ensuring that each support call (telephone, e-mail or in person) is dealt with promptly, efficiently, competently, and professionally.
  • To be a key part of our engagement and relationship management strategy, being highly visible daily.
  • Providing remote and desk-side technical support for computer applications and hardware, including Microsoft Office Suite (2016/365), Microsoft Teams, Zoom, Windows 10.
  • Task ownership through to resolution and ultimately customer satisfaction

The preferred candidate would have experience working in a large Desktop support environment


  • Excellent troubleshooting skills, with demonstrable knowledge of desktop hardware, and laptops
  • A minimum of 1 years' 1st Line IT service desk/IT support experience within a professional services organisation, ideally legal
  • Experience of core Microsoft Office 365 products - Word, Excel, PowerPoint and Outlook.
  • An in-depth understanding laptop and mobile support
  • MCP's, SCCM & ITIL Foundation qualification desirable

The infrastructure is complex, and they are currently running a variety of technologies. This is role a great opportunity for someone who wants to expand their technical skill set can work with variety of technologies.

This is a fantastic role where you will need to have a high degree of energy, enthusiasm, and commitment to succeed. The role is a brand-new role and will require flexibility and creative thinking skills to relentlessly contribute towards making a truly great service. Candidates must be able to build and maintain good relationships with those around them - at all levels of the business. The client is offering fantastic opportunity for career progression.

This will be a very varied role that will appeal to somebody who enjoys juggling several different projects and who doesn't mind being interrupted to resolve an IT crisis. You need to enjoy being part of the team and a problem solver to get the most out of this role.

Fantastic opportunity to join a great client in a high-profile role. Apply today to avoid disappointment!

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.

Reference: 1804102483

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