Technical Support Analyst - 3rd Line Support

The Bridge Ltd

Posted on Nov 25, 2022 by The Bridge Ltd

Leeds, Yorkshire, United Kingdom
Immediate Start
£45k - £45k Annual

Technical Support Analyst - 3rd Line Support

My Leeds based client is looking to recruit an experienced 3rd Line Support Analyst to assist internal users with hardware, software, network and infrastructure issues - taking ownership of escalated incident and service requests.
As Support Engineer, you will ensure that all calls are logged and administered in accordance with agreed procedures, preparing reports of ongoing problems with suggestions for resolution and continual service improvement.

The Technical Support Analyst will:
Provide technical support for 2nd and 3rd line helpdesk issues in accordance with the escalation procedure
Assist with the installation of new hardware and software and upgrades of infrastructure
Maintain the asset register, recording within the CMDB
Carry out daily health checks of the IT Systems
Liaise with third parties and external suppliers
Lead on the implementation, maintenance and upgrades of the IT infrastructure
Consult with the Head of IT to validate proposals/plans relating to both BAU operational running and also future infrastructure strategy

The Technical Support Specialist will be able to demonstrate the following technical ability:
MS Office 365/2013
MS Exchange 2013
MS Azure/AWS
Active Directory
Citrix networking
Citrix cloud and XenCenter
Windows Server
Windows 10/11
Avaya Office

Any exposure to legal applications including iManage and/or Visual Files would be highly advantageous.
Candidates will be asked to participate in the on call rota.
In return, you will be offered an attractive salary and benefits package.

Reference: 1804048015

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