Business Support Manager
Posted on Nov 25, 2022 by Aston Carter
We are currently seeking a Business Support Manager, their team is responsible for the full contractor life cycle including on/off-boarding, payroll, and customer support. The BSM oversees and ensures operational compliance to policies and procedures, maintains day to day management of, and provides development to, the Business Support Team (Business Support Associates and Time & Expense Associates).
Serving as the primary point of contact for the Field and partnering with Sales Leaders, the BSM ensures ongoing quality and consistency of service as it relates to our candidates, contract employees, clients, and internal partners.
Recruit, interview, hire, manage and offboard Field Support personnel for their assigned team
Conduct internal new hire orientation
Ensure the consistency, quality, and timeliness of new hire onboarding process, including ordering any necessary equipment/technology and ensuring it is ready prior to their start date
Accountable for the training and development of Field Support personnel, managed through regular performance assessments and goal setting
Drives results through day to day management of team, reviewing performance against targets and the success of, and compliance with operational processes.
Ensure FSG team's daily execution of tasks/activities reflect our organizational philosophies (Guiding Principles, 1:24 Rule, Team Rule)
Responsible for the delivery of the highest level of customer service, both internal and external
Partner with internal leaders and department managers to address escalated issues and/or special projects and ensure timely resolution with appropriate follow up
Build and maintain effective working relationships with Sales Leaders to support team and business objectives
Work in partnership with FSBP to implement and manage process improvement change across the team
Provide weekly performance updates to Head of Field Support
Encourages a culture of accountability and open communication by setting realistic and personal stretch objectives to drive their team to achieve peak productivity
Manages, coaches and develops their team
Track and review individual, divisional and office performance on a regular basis against Scorecard. Identify areas of improvement and implement updates with training as needed.
Please apply with an up to date CV if this role is of interest.
Job Title: Business Support Manager
Location: Bracknell RG12 1RT, UK
Rate/Salary: .00 GBP Yearly
Job Type: Permanent
Trading as Aston Carter. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. Aston Carter is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available on the website.
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