Business Support Manager

Aston Carter

Posted on Nov 25, 2022 by Aston Carter

Bracknell, Berkshire, United Kingdom
Customer Service
Immediate Start
Annual Salary
Full-Time

We are currently seeking a Business Support Manager, their team is responsible for the full contractor life cycle including on/off-boarding, payroll, and customer support. The BSM oversees and ensures operational compliance to policies and procedures, maintains day to day management of, and provides development to, the Business Support Team (Business Support Associates and Time & Expense Associates).

Serving as the primary point of contact for the Field and partnering with Sales Leaders, the BSM ensures ongoing quality and consistency of service as it relates to our candidates, contract employees, clients, and internal partners.

Core Responsibilities

Internal Recruiting

Recruit, interview, hire, manage and offboard Field Support personnel for their assigned team

Conduct internal new hire orientation

Ensure the consistency, quality, and timeliness of new hire onboarding process, including ordering any necessary equipment/technology and ensuring it is ready prior to their start date

Team Development

Accountable for the training and development of Field Support personnel, managed through regular performance assessments and goal setting

Drives results through day to day management of team, reviewing performance against targets and the success of, and compliance with operational processes.

Ensure FSG team's daily execution of tasks/activities reflect our organizational philosophies (Guiding Principles, 1:24 Rule, Team Rule)

Customer Service

Responsible for the delivery of the highest level of customer service, both internal and external

Partner with internal leaders and department managers to address escalated issues and/or special projects and ensure timely resolution with appropriate follow up

Build and maintain effective working relationships with Sales Leaders to support team and business objectives

Work in partnership with FSBP to implement and manage process improvement change across the team

Provide weekly performance updates to Head of Field Support

Operational Excellence

Encourages a culture of accountability and open communication by setting realistic and personal stretch objectives to drive their team to achieve peak productivity

Manages, coaches and develops their team

Track and review individual, divisional and office performance on a regular basis against Scorecard. Identify areas of improvement and implement updates with training as needed.

Please apply with an up to date CV if this role is of interest.

Job Title: Business Support Manager

Location: Bracknell RG12 1RT, UK

Rate/Salary: .00 GBP Yearly

Job Type: Permanent

Trading as Aston Carter. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. Aston Carter is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available on the website.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to the website.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.

Reference: 1803998233

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