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1st Line Support Analyst

Experis IT

Posted on Nov 25, 2022 by Experis IT

Westcliff-on-sea, Essex, United Kingdom
IT
Immediate Start
£27k - £27k Annual
Full-Time

1st Line Support Analyst

Up to £27,000 (DoE) + Excellent Benefits package + Excellent training.

ITIL, AD, O365, Microsoft, Service Desk Analyst, Infrastructure, Outlook, Ticket, Cloud, Cisco, FreshService, TeamViewer, Microsoft Infrastructures, Azure, Group Policy.

Based in Westcliff-on-Sea, this role is office-based Monday to Friday.

A well-respected Solutions Provider is looking for an innovative Service Desk Analyst to join its talented team.
The Service Desk Analyst will report to team lead and ensure a professional, proactive IT service that achieves its business objectives. Aiding the 1000 users with any IT issues they have, either resolving or escalating accordingly.

As the Service Desk Analyst - you will:

  • Take responsibility for calls by seeing them through to completion where possible. Proactively investigating investigate calls when appropriate.
  • Pass information onto relevant people in written and verbal formats.
  • Highlight problems impacting the shift and make recommendations for resolving them.
  • Backline call management and investigation of backline calls.
  • Arrange and assist with departmental training.
  • Participate in team meetings, chairing and recording minutes on request.
  • To undertake specific projects when required.

Skills and experience in these key areas required:

  • Microsoft Office Suite
  • Customer Service
  • ITIL
  • 3RD Party Communication

To secure your interview you will have proven experience of:

  • Customer Service
  • 1st Line Support
  • A can-do attitude
  • Adding value to a company

Call Experis to find discuss the role further

Reference: 1803987790

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