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Desktop Support Analyst/2nd Line Support Analyst

DGH Recruitment Ltd.

Posted on Nov 25, 2022 by DGH Recruitment Ltd.

City, London, United Kingdom
Immediate Start
£40k - £45k Annual

Desktop Support Analyst/2nd Line Support Analyst

I have an exciting new opportunity that has become available for a Desktop Support Analyst/2nd Line Support Analyst to work for a market leading Law Firm on a permanent basis.

- This Role will be onsite 5 days per week

-Supporting the delivery and support of desk side services and support to end users in the UK, at the request of the IT Regional Manager
-Supporting the IT Regional Manager in the delivery of 2nd line support to users in the UK, GBSC - South Africa, Asia, and other regions as required
-Supporting the management of incidents & requests that have been assigned/escalated to the User Support team and support troubleshooting these through to resolution in a timely and consistent manner
-Responsible for working as part of a team to provide a highly-mobile and high quality support service to the UK offices by resolving incidents/requests in a timely fashion remotely or in person
-Install, configure, upgrade and support hardware such as but not limited to laptops, desktop PC's, printers, telephones and mobile devices
-Install, upgrade, and troubleshoot all applications that fall under the application suite.
-Assist in testing new software & hardware, providing constructive feedback as required
-Provide 2nd line remote support to the user base of all other offices when their office may be closed or if there is no local support to assist
-Strong knowledge of Microsoft Office 2010 (Outlook, Word, Excel and PowerPoint), document management systems, and mobile devices (BlackBerry and iOS) preferred.
-Familiarity with Windows administration and networking

Desktop Support Analyst/2nd Line Support Analyst

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

DGH Recruitment Limited acts as both an Employment Agency and Employment Business

Reference: 1803890821

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