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1st line support

Huntress Search Ltd - IT Recruitment

Posted on Nov 25, 2022 by Huntress Search Ltd - IT Recruitment

London, United Kingdom
IT
Immediate Start
£28k - £35k Annual
Full-Time

Job title: 1st Line Support

Salary: £28k - £35k

Location: London

I am excited to announce that I am currently working with a fantastic client of mine who is looking for a 1st Line Support Technician to join their London team.

The company is one of the leading intellectual property Law firms and they are looking to expand their London team hiring a 1st Line Support Technician reporting to the head of IT.

This role will suit someone with over 12 months experience working in a similar role, who can demonstrate a true passion for technology, and have ideally worked within a Professional Services environment before.

Core responsibilities:

  • Ensuring that any queries are passed onto the correct team
  • Ensuring that any incidents are dealt in a timely manner
  • Being the first point of contact for incoming queries
  • Operating the ticketing system
  • Working closely with 2nd/3rd line support teams
  • Office 365 including SharePoint and OneDrive implementation and support

Core qualifications:

  • Excellent customer service skills
  • Experience of MS Windows and Office
  • Good knowledge of Windows 2016/19 Active Directory and Group Policy
  • Triaging experience
  • Experience administering Microsoft Active Directory, Exchange Server & Office 365
  • Have great analytical skills
  • Experience of help desk systems, logging and progressing calls, closure, and follow-ups

Shortlisting immediately, so apply now to register your interest and we'll be in touch should your application be successful!

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Reference: 1803798698

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