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Mobile IT Engineer (Multiple locations)

Fujitsu UK

Posted on Nov 25, 2022 by Fujitsu UK

Swindon, United Kingdom
Immediate Start
Annual Salary

Mobile IT Engineer

Southwest England United Kingdom

Are you customer driven and flexible with an interest in IT systems and providing the best service possible? Can you troubleshoot IT issues to a resolution whilst building a rapport with customers and communicating effectively? Do you want to shape your world and change the way the world works? Do you want to collaborate and work as part of a great team to service, maintain and install IT equipment and infrastructure for our customers across the UK? This is your world and your opportunity to transform it for the better.

Role Purpose

Are you self-sufficient when resolving routine problems or enquiries across several products or technologies for multiple customers. The role holder is competent when working under pressure and has a degree of autonomy when dealing with unexpected problems, more complex escalations and helping to maintain the availability of the IT services delivered to end users. The role holder also delivers low to medium complexity work packages as part of customer implementation projects.

Full driving license is essential

Your Experience

• Technical Capability. Works within a team supporting end users with technical queries relating to several products/ systems (e.g. Microsoft products, operating systems, networks, applications, PCS).

• Business Awareness. Has a good understanding of the customers' environment and service delivery requirements to enable the delivery of the service.

• Process. Follows established processes/ systems and recommends improvements to these as appropriate to resolve routine customer enquiries. Documents actions taken to resolve enquiries.

• Problem Solving. Takes ownership for listening to and understanding the customer's problem. Escalates and/ or gains support where necessary to resolve the problem. Uses relevant information to diagnose and to resolve or enable resolution in a timely manner.

• Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/ Service Level Agreements. Monitors performance through statistical reporting and analysis.

• Team Working. Is a key team member, demonstrating personal leadership and initiative resolving issues and supporting other team members.

• Professional Development. Takes responsibility for learning about current products/ systems to build own technical knowledge to support business requirements.

Achieve together

We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full self to work. We call this Be Completely You.

We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Not only are we a Disability Confident company, a Times Top 50 employer for Women and a signatory for the Race at Work Charter, we are also committed to the United Nations standards for LGBT+.

We are people centric. This means we care about our people (and their families) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way , we empower them to achieve a flexible and respectful approach to work which suits them and our customers best - this could be working hours, location, or a flexible approach to their working day.

We want you to thrive. If working for a progressive organization, with a continuing commitment to diversity and inclusion is important, you should apply.

Fujitsu has been recognized as a Disability Confident Leader by the Department of Work and Pensions. This is in recognition of our commitment to recruiting, retaining and employing people with disabilities. As a Disability Confident Leader, we offer a guaranteed interview to all candidates with disabilities who meet the essential criteria for a role, and are experienced at making reasonable adjustments to the recruitment process. Please let me know if you would like further information.

Reference: 1788457980

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