System Implementation Analyst - ERP/WMS - Birmingham/Flexible

Crimson Limited

Posted on Nov 24, 2022 by Crimson Limited

Birmingham, United Kingdom
IT
Immediate Start
£40k - £45k Annual
Full-Time

Key Responsibilities include:

  • Facilitate and participate in on-site support during application implementation.
  • Gather detailed requirements from stakeholders and customers to develop appropriately detailed specifications for product features so that they are clearly understood by the development teams.
  • Confirm the requirements are distinct, unambiguous, prioritised, demonstratable, and testable.
  • Diagnose, troubleshoot, and resolve common 2nd line IT support incidents.
  • Actively manage and monitor the ticket management system, ensure efficient documentation, and appropriate escalation.
  • Communicating status of logged queries with sites (user, business location or branch) in a structured manner.
  • Assist in the optimisation of systems, processes, and reports.
  • Undertake software testing, including creating of test plans and test cases.
  • Applying software patches and updates.
  • Assist with the maintenance and support of all IT systems and infrastructure when required.

Key Skills Required:

  • An analytical and organised approach.
  • Exposure to software testing would be advantageous.
  • Some exposure to software development tools would be ideal.
  • A good general IT background and experience in supporting common operating platforms.
  • Excellent communication skills at all levels within a commercial environment.
  • Demonstrate ability to prioritise, meet commitments, take ownership and responsibility for tasks.

Salary:

The salary my client is offering for this position is between £40,000 to £45,000 per annum, depending on experience, plus excellent benefits, and flexible working opportunities.

Crimson is acting as an employment agency in regard to this vacancy.

System Implementation Analyst - ERP/WMS - Birmingham/Flexible

Reference: 1803045037

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