Remote SAP Basis Support Consultant - Global SAP Authority
Posted on Nov 24, 2022 by RecruitmentRevolution.com
This is a fantastic opportunity for a SAP Basis Support Consultant to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide.
SAP Basis Support Consultant
Up to £70,000
Permanent - Full Time
Product/Service: Global authority in Enterprise SAP Consulting & SAP Managed Services
Who we are:
We are a global SAP Platinum Partner with over 9,000 SAP experts across 29 countries.
We have a range of businesses, including multinationals and very large household names in our portfolio, across many industries and countries. We have a large number of consultants, UK wide, who provide support across all SAP areas as their primary job function.
We take care of our customers' solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape.
We work collaboratively with our own teams, the project delivery teams and our customers to ensure long term support excellence and vision.
The SAP Basis Support Consultant role:
We are looking for a SAP Basis Support Consultant to take over responsibility for delivering Technical Management Services per the contractual agreements with customers.
You will provide SAP technical support to the current ERP and Business Analytics install base (currently around 300 customers) as well as providing technical support to the internal NTT Data Business Solutions AMS and consulting teams.
In this role, you will deliver high customer satisfaction to all of our customers and act as mentor and knowledge base for the junior SAP Basis team members when needed.
+ Understanding and administering multiple database architectures, SAP Hana, SQL, Oracle, DB2, SAPDB (MaxDB) and Syabse ASE
+ Working all incidents to a satisfactory conclusion and within agreed SLA's
+ Creating and distributing Early Watch Reports for the maintenance customer base
+ Perform system refreshes as requested by the customers
+ Perform SAP security tasks to create users and profiles and debug authorisation issues
+ Acting as a liaison between customer and SAP to help expedite customer related issues
+ Cultivating professional relationships with clients and SAP contacts
+ Exceeding the client's expectation through unmatched customer service
+ Completing development objectives agreed at your annual review
+ Hold a relevant Degree or SAP relevant support certifications, specifically BOSUP and HANASUP
+ Proven experience in SAP Technical support and/or field consultant with a proven track record
+ Have experience across multiple SAP versions ( S/4, R/3, ECC, NW )
+ Results and customer orientated
+ Ability to collaborate with other members of your team to support the customer as needed
+ Ability to problem solve in high pressure situations
+ Excellent written and verbal communication
We are an equal opportunities employer.
You must be eligible to work in the UK and prepared to undergo high level security clearance.
Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.