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Development Support Analyst, Windows, Linux, SQL, Application Support


Posted on Nov 24, 2022 by N.P.A.

City, London, United Kingdom
Immediate Start
£65k - £80k Annual

Development Support Analyst, Windows, Linux, SQL, Application Support - Financial/Banking

An exciting and challenging role, sitting between the Application Support Team and DevOps/Development Teams providing 3rd Line Support for numerous In House Trading, Risk and Settlement Systems in a mixed Windows/Linux environment. Ideal candidates will have strong Database/SQL and Scripting skills.

Preferred applicants will come from a Market Data/Trade Floor Support background with any Futures & Options and Energy Markets Business knowledge advantageous.


  • Diagnose and troubleshoot any trading and risk queries escalated from the Application Support team
  • Identify possible development bugs and liaise with development and testing teams to raise and track known issues.
  • Liaise between Application Support, DevOps and Development teams to suggest improvements, create processes and automate manual tasks where possible.
  • Ensure Application Support team has the knowledge and documentation to support internal applications.
  • Follow the development process and cross-functional teams to ensure team is aware of all upcoming application releases.
  • Provide 3rd Line support for all in house developed platforms to both internal and external client base
  • New system analysis and implementation
  • Incident management per ITIL standards
  • Process & trading system documentation - produce and regularly maintain to high standard
  • Liaison between technology dept. and business groups to communicate system changes
  • Manage client technical requirements within the technology department
  • Workflow and prioritisation awareness ensuring active tasks retain focus
  • Attend stand up and sprint meetings for designated development teams
  • Be aware of upcoming releases, fixes and features

Required Skills:

  • Knowledge of AWS and Azure highly desirable.
  • In depth knowledge of Databases to DBA/Developer level including writing and troubleshooting SQl Code including performance issues - SQL Server/Oracle.
  • Experience working within Agile Framework/Methodology
  • Strong background in Windows and Linux/Unix OS's including supporting numerous Applications on mixed Windows/Linux Server platforms.
  • Experience of at least one Scripting Language - Powershell, Python, Ruby, JavaScript,Perl, SQL, Bash.
  • Some Linux/Unix Systems Administration (Redhat, Centos) highly desirable.
  • Able to deep dive into code and logs to pinpoint as closely as possible an issue before raising relevant tickets to development.
  • General Networking/Infrastructure Troubleshooting and Diagnostics - DNS, DHCP, TCP/IP, Firewalls
  • Good understanding/operational experience of ITIL methodology with any certifications beneficial.
  • Ability work well under pressure in a vibrant and busy environment.

Non Essential But Highly Desirable Skills:

  • Previous experience supporting Futures & Options Trading, Risk and Settlement Systems.
  • Linux/Unix System Administration - RedHat, Ubuntu, Solaris.
  • High Frequency trading platform knowledge and expertise advantageous.
  • Knowledge of at least one of the ISV's products - Trading Technologies, Stellar, ULLink, WebICE, Object Trading, Fidessa, ION/Patsystems, Trayport.
  • Exchange Connectivity - ICE/LIFFE, Eurex, CME/CBOT, Euronext, Xetra, Chi-X, LME, LSE, NYSE.
  • FIX Connectivity - Client On-boarding, Support/Troubleshooting of FIX Logs/Connections.
  • Other Market Data - Reuters, Bloomberg, CQG, Ateo (Teo and Lisa).
  • Experience in Exchange and Vendor Management with a view to project managing exchange/system critical upgrades
  • Whilst experience gained in Financial Markets or Financial Services - ideally banking - would be highly beneficial the core underlying Technical Skills are more important.

Excellent Salary and Benefits to include:

  • Inclusion in Personal and Company Bonus + Overtime
  • 25 days holiday per year, increasing to 30 days.
  • Pension
  • Health Care, Health and Life Assurance
  • Childcare Vouchers
  • Season Ticket Loan
  • Subsidised Gym Membership
  • Cycle To Work Scheme

If you're an experienced Applications Support Analyst ready to take your career and technical expertise to the next level including learning a number of new skills then apply in strict confidence for more information.

Reference: 1802972166

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