Service Strategy Manager- SC Cleared
Posted on Nov 24, 2022 by Parker Shaw
Location: Hybrid - London, Milton Keynes, or East Kilbride 2 days per week
Pay rate: £385 to £450per day Inside IR35
Duration: 6 months
Position: Service Strategy Manager- SC Cleared
Clearance : Security Check Clearance
IT Service Management:
The IT Service Management department is focused on ensuring that End Users are able to access and use the IT Services available to them in a structured and coherent manner.
IT Service Management is made of the following layers:
Strategic direction: Sets out the direction for service delivery within IDD, aligning this to elements such as technology strategy, security capabilities, business engagement, data analytics and commercial capabilities.
Service Orchestration: Brings quality, consistency, control and agility to service delivery in IDD via policies, processes and tools to ensure that products and services are delivered to users in a coherent way.
Service Provision: Provides day-to-day technical support for IDD products and services and enables end users to contact IDD as required.
The IT Service Management department is moving to a product centric way of working whereby Product Teams are empowered to take on devolved responsibility for operational Service Management activities to manage risk, build trust and enable the organisation to work faster and more collaboratively.
Set Service Strategy:
The Set Service Strategy function sits within Service Insights and Improvements, this group of capabilities provides a Chief Operating Office service to the IT Service Management organisation, led by the Head of IT Service Management. The Set Service Strategy function is made of the following capabilities:
Service Risk and Ownership
The Service Strategy Manager is a position within the IT Service Management department of IDD, reporting into the Senior Service Strategy Manager.
The Service Strategy Manager leads small to medium size projects and supports the Senior Service Strategy Manager in the development and maintenance of the IT Service Management (ITSM) strategy, working with stakeholders of all levels to capture views from across the organisation.
The candidate will receive access to relevant civil servant training as part of this role. The FCDO are committed to staff development and encouraging staff to achieve their potential. Opportunities to achieve professional level qualifications are available in this role including in commercial and IT.
Service management, including:
Strategic Decision Making
We all have a responsibility to embrace the changes of the FCDO as it transforms, building the culture we want to see and delivering our cultural statement in how we lead and behave towards others; how we make decisions and how we get the job done is everyone's responsibility.
The Service Strategy Manager is responsible for:
Supporting the development of the ITSM strategy.
Engaging with ITSM stakeholders across all departments and geographies to ensure effective strategic development.
Completing business analysis activities including requirements elicitation and user story documentation to support strategy development.
Collating stakeholder engagement, management information and reporting and to inform future strategy development.
Collating and prioritising questions and queries relating to the strategy and requests for support from the Set Service Strategy team.
Facilitating demand management across the ITSM organisation.
Supporting capability teams to shape their future offerings based on FCDO customer needs.
Engaging with the business analysis community within IDD through sharing of best practice.
Proactively focusing on continuous improvement of self and service, working with others to improve the user experience, simplify processes and improve efficiency.
We are looking for someone with strong technical skills and proven experience in Business Analysis, who can demonstrate the skills outlined in the Business Analyst role-level, in particular:
Business analysis (relevant skill level: working)
Business modelling (relevant skill level: working)
Requirements definition and management (relevant skill level: working)
Stakeholder relationships management (relevant skill level: working)
User Focus (relevant skill level: working)
A minimum of ITIL Foundation is required for this role.
If you feel you have the skills and experience needed for this role; please do apply now.