Desktop Support Engineer

TechNET IT Recruitment Limited

Posted on Nov 24, 2022 by TechNET IT Recruitment Limited

Bracknell, Berkshire, United Kingdom
Immediate Start
£32k - £32k Annual

Position: Desktop Support Engineer
Location: Bracknell
Salary up to £32,000

One of the World's Largest & Influential organisations for construction management and leadership are looking for a Desktop Support Engineer to come join their team on a permanent basis. As the Desktop Support Engineer, you will be the first point of call for all technical queries for internal IT support across the whole organisation at a first line and up to second line level and will provide additional support for maintenance, monitoring or improvement projects.

What you will be doing:

  • Act as the first point of contact, logging and resolving all incidents and requests.
  • Troubleshooting, configurating, installing/setups across the range of systems and equipment
  • Escalating issues where appropriate.
  • Performing basic user administration in Active Directory such as changing passwords, setting up new users and processing leavers.
  • Using associated systems and services to support the resolution of incidents and requests, within capability and permissions, as required.
  • Assisting with project work and activities, as required
  • Assist with meeting room setup, and webinars as required
  • Any other reasonable duties as required.

Technical Experience Required:

  • Desktop and Laptop hardware fault diagnosis
  • Multi-function printer support
  • Apple iPhone support
  • Basic Active Directory user administration
  • Windows 10 support and deployment
  • Microsoft Office suite support and guidance
  • Microsoft Office 365 basic administration and broad feature-set usage
  • Basic networking troubleshooting

Reference: 1802641348

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