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Service Delivery Manager

I.T. Alliance N.I. Ltd

Posted on Nov 23, 2022 by I.T. Alliance N.I. Ltd

Dublin, Ireland
IT
Immediate Start
€200 - €400 Daily
Contract/Project

Service Delivery Manager
Duration- 6-months Contract (+ Possible extension)
Location- Dublin (Hybrid model)

Role Overview:

This is a hybrid role, allowing you to maintain a good work-life balance. You will join a highly collaborative and fast-paced environment with a great culture where you will have an opportunity to build strong relationships with peers and high-profile individuals within the business.

As a Service Delivery Manager, you will join a challenging yet rewarding role that will present you with opportunities to excel in your personal and career growth within the business group.

Key Responsibilities:

  • The delivery, management, and improvement of IT services to support the business and user needs
  • Lead and manage a team dedicated to service delivery and ensure that resource is sufficiently planned against priorities
  • Driving continuous improvement to meet user needs. compliance requirements and to drive service delivery optimization
  • Provide regular reporting and dashboards on IT service deliverables and core KPI's
  • Develop a long-term service strategy for process goals and maturity levels
  • Oversee delivery of new technology and functionality, defining service levels and measures of success.
  • Capable of communicating a technical message to non-technical experts in a clear & simple way.
  • Highly adaptable with a strong work ethic and experience delivering to deadlines.

Experience required:

  • 3+ years of experience in Service Delivery Management
  • Minimum of 3 years of people management experience
  • Demonstrable experience in IT delivery in a commercial business
  • Strong experience in running Service Delivery in a fast-paced environment
  • ITIL certification.

Additional Key Skills & Attributes:

  • You can positively influence key stakeholders on important topics and recommendations
  • Capable of independently managing workload and balancing priorities.
  • Excellent relationship management and communication skills, with an ability to explain complex technical issues and associated risks succinctly
  • Strong planning and organizational skills and attention to detail.
  • Having experience with service now.
  • A positive attitude with a solution-focused approach to challenges that arise.

Reference: 1801780739

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