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Senior Application Support Analyst (1st/2nd Line Support) partly remote

Easton Haines Consultancy

Posted on Nov 23, 2022 by Easton Haines Consultancy

Swansea, West Glamorgan, United Kingdom
IT
Immediate Start
£27k - £36k Annual
Full-Time

Senior Application Support Analyst

Senior Application Support Analysts are subject matter experts within the Application Support team, leading by example while supporting and troubleshooting bespoke in-house and externally supplied IT applications. This senior role will be responsible for ensuring that the business applications run smoothly, and that end users understand how to operate them effectively and efficiently, while proactively reporting insights or suggestions for enhancements and improvements.

What you'll be doing:

  • Undertaking and ensuring the team are maintaining ownership of incidents, service requests, tasks and changes to completion, while providing customer focussed feedback and progress visibility
  • Providing escalation and being an SME for troubleshooting both the applications client UI and Back End related issues in conjunction with contracted support partners and suppliers
  • Ensuring all stakeholders are kept updated on progress and ongoing issues
  • Coordinating with team members to identify systemic patterns within the IT applications that can be translated into system improvements or changes
  • Ensuring accurate documentation is recorded and perform knowledge transfer and best practice workshops as required
  • Supporting IT Delivery & the business with requests for application change/releases including early life cycle support following change, triage diagnosis of and rectification of application issues

The Senior Application Support Analyst will have experience of:

  • Working in a 2nd Tier application support role
  • Supporting Development teams and change management offices
  • IT ticketing systems and customer facing responsibilities
  • IT Problem solving
  • Driving innovation and technology

What you'll get in return:

  • 25 days holiday
  • Opportunity to work partly remotely from home
  • Discretionary bonus scheme
  • Employee assistance programme
  • Annual holiday buy (up to 3 extra days)
  • Salary sacrifice benefits
  • Annual benefits reviews
  • Professional qualifications and study support

Please apply either by using the link provided or by emailing your CV direct to me. Alternatively, you can call for more information on the number shown below.

Easton Haines Consultancy is a specialist recruitment business for the IT industry. No terminology in the advertisement is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency, and when advertising temporary or contract vacancies we are acting as an Employment business.

Please note that, unfortunately, due to the high level of applications, we are only able to respond to those candidates whose CVs match the job requirements.

Please note that by applying for this role you give Easton Haines authority to process your data in respect of this specific role and to notify you of other suitable job opportunities; we will not share your data with third parties without your prior agreement and out Privacy Policy can be viewed on our website

Reference: 1801617672

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