1st Line Support Engineer
Posted on Nov 23, 2022 by Roc Search Limited
1st/2nd Line Support Engineer - Education - Bradford
1st/2nd Line Support Engineer - Office 365/Active Directory/IT Support
Roc Search are currently recruiting for a 1st/2nd Line Support Engineer to join a highly successful team within an education trust based in Bradford. They are continuing to expand this year, so there is plenty of training and knowledge for you to obtain.
You would be providing 1st line support for the end users, which are different clients across the Bradford area. The support provided will be reactive, based on the tickets that come in, and then subsequently proactive in order to try and minimise repeat issues with the same root cause. It will be a mix of remote/troubleshooting support and deskside/onsite support, you would do your best to resolve any tickets that come through, but you do have an escalation point if needed.
If you are keen to progress your IT career, then this is a good opportunity because they are happy to train you from the ground up.
Essential skills include experience with:
IT support role
Advantageous skills include experience with:
This is an excellent opportunity for the successful applicant to gain exposure to the Education industry with great benefits, such as pension, training and progression.
Apply now for immediate consideration.
As a professional company we gladly welcome applications from persons of any age and background and do not intend to discriminate with advert text and terminology.