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Hardware Asset and Configuration Manager

Parker Shaw

Posted on Nov 23, 2022 by Parker Shaw

Not Specified, United Kingdom
Immediate Start
Daily Salary

Location: London, Glasgow Leeds Manchester Birmingham, Newcastle 2 days in the office per week

Pay rate: £525 per day Inside IR35

Duration: Until- 31-03-23

Position: Hardware Asset and Configuration Manager

Clearance: BPSS, but must be eligible for SC as client will take candidate through SC process (needs to have been living in the UK for 5+ years with no gaps)

3 essential skills

1. experience in service asset configuration management

2. relationship management (influence changes based on evidence and data)

3. experience working with projects

  • Experience with tools - service now experience
  • Understanding framework
  • Service asset
  • Governance experience
  • Hardware not software assets

Required Qualifications:

ITIL Intermediate - Release, Control and Validation, ITIL Intermediate - Service Operations

ITIL 4 Foundation

Degree Level in Information Technology, Business Computing or equivalent.

Role Responsibilities

-Maintain data quality, integrity and security of the CMDB in ServiceNow, including associated table structures and related functionality and data loads

-Foster relationships and Collaborate with all Suppliers and internal teams to ensure Asset and Configuration Management processes, procedures and policies are followed, ensuring contractual obligations are met.

-Govern and support the processes regarding the effectiveness of the CMDB, identifying any risks or issues.

-Review critical incident outage resolution results, responses, and dispositions of failed changes due to Configuration Management related issues for PTTP config items.

-Drive forward activities to deliver key improvements ensuring processes and tools are' fit for purpose' along with knowledge transfer and education to BAU Teams.

-Design and deliver IT Asset Management control policies and procedures in-line with the existing service

Essential Skills Required:

Asset and configuration management - Conducts the life cycle management for assets including hardware, software, intellectual property, licences, warranties. This includes managing usage, disposal, compliance, inventory, sustainability, cost optimisation and protection of the asset portfolio. Helps to improve investment decisions and capitalise on opportunities. Complies with international standards for asset management. Documents information relating to the assets including identification, classification and specification of all items, and information related to storage, access, versions, etc. Is able to apply status accounting and auditing in line with relevant criteria.

User focus - Understands users and can identify who they are and what their needs are based on evidence. Able to translate user stories and propose design approaches or services to meet these needs and engage in meaningful interactions and relationships with users. Puts users first and can manage competing priorities.

Understanding of service management framework - Has an in-depth understanding of Service Management Framework principles and processes and the ability to apply the technical knowledge in project or programme activities

Service focus - Maintains focus on the whole life of service delivery - designs, develops, delivers and operates. Ensures that a set of IT products, suppliers and vendors come together to deliver an IT service.

Relationship management - Identifies, analyses, manages and monitors relationships with and between stakeholders. Clarifies mutual needs and commitments through consultation and consideration of impacts. For example, the co-ordination of all promotional activities to one or more customers to achieve satisfaction for the customer and an acceptable return for the supplier; assistance to the customer to ensure that maximum benefit is gained from products and services supplied.

Ownership and initiative - Takes ownership of problems and proactively resolves technical problems, ensuring that technical solutions continue to meet business requirements. Takes full accountability for actions taken and decisions made.

Strategic thinking - Able to have an overall perspective on business issues, events, activities and an understanding of their wider implications and long-term impact. This could include determining patterns, standards, policies, roadmaps and vision statements. Can focus on outcomes rather than solutions and activities.

Service Reporting - Takes management information and consolidates agreed key performance indicators into product or service measures that underpin service management of a specific product or service.

Business analysis (IT operations) - Able to visualise, articulate, solve complex problems and concepts, and make disciplined decisions based on available information. Such skills include demonstration of the ability to apply logical thinking, gathering and analysing information using comprehensive tools and techniques, the use of data to formulate both short-term day-to-day and long-term strategic plans, and the ability to identify and analyse options, and assess feasibility and operational impact. Ensures that the business solution aligns with the vision, mission, objectives, strategy, business and user needs and can identify and recognise a viable solution or control.

Desirable Skills and Experiences:

Continual service improvement - Identifies and explores opportunities for service and business improvement. Drives the analysis, identification, prioritisation and implementation of improvements and efficiencies, thereby ensuring that the organisation derives maximum value from services. This includes recognising the potential for automation of processes, determining costs and benefits of new approaches and managing change or assisting implementation where needed.

Broad technical understanding - This specific knowledge underpins an individual's ability to deliver the responsibilities and tasks for their role. This relates to the application of the required breadth and depth of technical knowledge. This also includes staying abreast of industry developments to make cost-effective use of new and emerging tools and technologies

If you feel you have the skills and experience needed for this role; please do apply now.

Reference: 1801498005

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